IT Helpdesk Technician

Hiring an IT Helpdesk Technician in Yonkers, NY! The organization is a highly reputable, fortune 500 company specializing in manufacturing. The Helpdesk Technician is part of a six person IT team and will be the primary response to all hardware and software tickets. Excellent opportunity to work for a well-known company and gain experience in a fast-paced environment.

Hours: 8:30am - 5:30pm, Monday - Friday

Projected start date: January 6th, 2025

Responsibilities:

• Advise on IT equipment upgrades.
• Provide outstanding customer service and support to internal customers.
• Provide 1st-level support for senior-level employees.
• Utilize troubleshooting tools to identify, resolve or dispatch customer service issues effectively.
• Follow up with vendors and users to ensure the completed resolution of issues
• Process trouble calls, installation, and work orders according to departmental policies and procedures.
• Train computer users as necessary.
• Keep and update hardware and software inventory.
• Prepare monthly user and system reports.
• Run diagnostic programs to resolve problems.
• Document incident resolutions and maintain knowledge base of problem resolution

Experience:

• 1 year experience in server and desktop support.
• Degree or certifications in the following is preferred: Computer Science, Network Infrastructure, Information Technology, Network Administration.
• Experience with SAP a plus

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year