To provide daily supervision of utilization management staff. Provide departmental leadership, support, resources and direction to staff. Assists in developing and maintaining a cohesive team with a high level of productivity, accuracy and quality to achieve departmental goals and objectives.

• Provides daily leadership, direction, resources, training, evaluation, coverage and program support to assigned staff.
• Performs supervisory functions such as timecard management, staff scheduling to meet business requirements and directing work activities.
• Provides performance feedback to utilization management staff and conducting annual reviews.
• Participates in the interviewing, hiring and on-boarding processes of new staff.
• Maintains active participation with inbound and outbound provider reporting and other related duties, adjusting assignments as necessary to meet business needs and/or regulations.
• Documents and maintains patient-specific records in the Partnership computer system, in databases and files as applicable.
• Participates in committees, workgroups and/or multidisciplinary teams to support Partnerships strategic plan, organizational goals, and/or business needs.
• Facilitates meetings with Partnership community provider partners as a part of utilization management process.
• Develops and maintains positive working relationships with all business partners to ensure
• optimum member care and provider satisfaction.
• Reviews department desktops, policies and procedures, recommends changes for more efficient operations, and communicates changes and updates to staff when appropriate.
• Researches and responds to provider issues or barriers ensuring successful outcomes and superb customer service.
• Audits medical records as appropriate for accuracy, workflow evaluation, staff feedback and process improvement activities.
• This position, in addition to his or her own case load, may be assigned cases in the area of oversight as deemed necessary to provide coverage.
• Evaluates appropriateness of care through interpretation of benefits as outlined in Title 22, Medi-Cal Provider Manual, DMHC CMS regulatory requirements, Partnership Policies and Procedures, and medical necessity criteria for each product line.
• Researches and responds to provider issues or barriers, ensuring successful outcomes and superb customer service.
• Participates in special projects and assignments as required.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlans policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$ 120,686.00 - $ 156,735.06

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.