AREA MANAGER

Location: Syracuse, NY

Department: Operations

Reports To: Regional Manager

Job Summary

Join a leading company in the Facilities Services Industry since 1973, where details, employees, and customers matter! Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ.

The Area Manager is responsible for the overall coordination and supervision of District and Project Managers as well as individual sites. The Area Manager ensures customer satisfaction through the delivery of quality service in a timely manner within the established budget.

KEY RESPONSIBILITIES

Leadership and Supervision

Recruit and train hourly team members. Understand and champion the company's strategic principles, core values, and people culture.

Assign duties and tasks to employees, inspect work for cleanliness and completion, and ensure compliance with contract specifications.

Provide leadership, motivation, and development opportunities to team members.

Operational Management

Determine work procedures and prepare schedules while ensuring accounts stay within the given labor budget.

Conduct new hire orientation, safety training, and job training to ensure hourly employees perform tasks efficiently and safely.

Prepare and review all required paperwork such as timesheets, accident reports, new hire paperwork, employee training records, work orders, and equipment and supply orders.

Customer Relations

Establish relationships with customers by visiting accounts regularly to assure the highest quality of service.

Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.

Document customer contacts and concerns on an ongoing basis and assist with follow-through to assure issues are resolved.

Quality Control and Compliance

Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.

Ensure all mandatory quality control site visits are completed and recorded.

Spend time at account locations to support outcomes and meet customer needs.

QUALIFICATIONS

Education and Experience

High school degree (or equivalent); Bachelor's degree preferred.

Two to three years of experience in management or a related field required.

Professional-level proficiency in English verbal and written communication.

Janitorial industry experience preferred.

Skills and Competencies

Leadership effectiveness, ability to motivate, train, and develop team members.

Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment.

Ability to multi-task and adapt to changing environments.

A customer service and satisfaction mindset.

Ability to effectively use the internet, Google, Email, and Microsoft Office (Word and Excel).

Ability to utilize technology to recruit, onboard, and manage employee data.

Effective communicator with customers, both internal and external.

Ability to organize, problem-solve, multi-task, and prioritize job responsibilities.

Other Requirements

Ability to work a full-time schedule, including nights, weekends, and holidays.

Must possess a valid state driver's license and reliable transportation for necessary travel between accounts within the assigned territory.

Bi-lingual (English/ Spanish) is a plus (depending on account).

Physical Demands

Occasionally lift objects up to 50 lbs.

Frequently lift and/or carry objects weighing up to 25 lbs.

Reaching, climbing, stooping, and/or kneeling.

Carrying, pushing, and pulling.

Writing and seeing

Recruiting Firm: PassionHR Consulting

Equal Opportunity Employer All qualified applicants for employment are considered without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.