The Role

As a Customer Success Manager, you will play a critical role in driving our company's growth by ensuring the success of our Premier Partners. You will be responsible for onboarding new partners, collaborating with them to design and implement effective member engagement strategies, and providing ongoing support to maximize their performance. Your goal will be to foster strong, productive relationships with our partners, focusing on delivering value and achieving mutual success.

Responsibilities

Partner Onboarding: Guide new partners through the onboarding process, ensuring a smooth and efficient integration into our platform.

Strategy Development: Work closely with partners to develop and refine their customer engagement strategies. Help them select the most appropriate incentives and offers that align with their business goals and our platform's capabilities.

Performance Monitoring: Regularly monitor and analyze partner performance metrics. Identify areas for improvement and work collaboratively with partners to implement solutions that drive success.

Training and Support: Provide comprehensive training and support to partners and their teams, especially VIP partners, to enhance their understanding of our platform and its features. Empower them to effectively engage with their customers through our app.

Feedback Loop: Serve as the primary point of contact for partners, gathering feedback on the platform and partnership experience. Relay important insights back to the product and development teams to drive continuous improvement.

Market Insights: Keep abreast of market trends and competitor activities. Share relevant insights with partners to help them stay competitive and maximize their engagement on our platform.

Qualifications

• We are looking for someone that is Hungry, Humble and Smart
• You must be willing to work more than 40 hours per week, we can’t win with a standard 9-5 mindset
• Proven experience in a customer-success facing role, preferably in a B2B or SaaS environment.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to analyze data and metrics to inform decision-making.
• Experience in conducting training sessions and presentations.
• Highly organized, with strong time management skills and the ability to manage multiple projects simultaneously.
• Familiarity with CRM software and digital marketing tools.
• We like scrappy, gritty people
• We like people with a strong sense of purpose and motivation to be great
• We think it is okay to have a healthy motivation to become wealthy and a strong will-to-win
• You must be a learner, have a high degree of self confidence but always willing to take feedback, even if it is critical and learn how to improve
• You must be someone that doesn’t give up easily and can handle change and some turbulence
• You must be someone that can “Do” not just “Say”
• You must be able to work with strong leaders and speak your mind in a professional manor
• No assholes
• Ability to work through difficult situations and handle high stress, problem solving and working to get the job done even if it means sacrificing

What We Offer

• A dynamic and challenging role in a global marketplace with significant growth potential
• The opportunity to work with an extremely talented, dedicated and mission driven team that is committed to success and growing through focused determination
• The opportunity to be a part of the next great American success story
• The opportunity to build your legacy as a first 20 employee/partner at a company with an incredible team, product, mission and vision
• Salary and benefits package
• Ongoing recurring profit-sharing income opportunities
• Stock options may be earned
• Merit-based growth in a team-like environment (best person for the job and the better you perform, the more you earn)