Pasta Louise is Hiring a Pasta Cafe Manager Near Brooklyn, NY
Duties:
Management of all PL Cafe’s Front and Back of House staff (counter servers, line/prep cooks, dishwashers)
Assisting in recruiting and onboarding of FOH and BOH staff as well as conducting orientations and and administering service/menu tests (FOH) at conclusion of training
Providing leadership and serving as a Customer Service ambassador for the Cafe
Training and oversight on all to-go, delivery orders received thru third party vendors (DoorDash, Caviar, UberEats, Seamless, etc) all streamlined via Deliverect and our Point of Sale system (Square)
Serving as point of contact for any guest-related issues and finding quick and effective resolutions
Managing and serving as lead contact re: last minute staffing issues- from contacting available staff to fill a shift to physically covering the shift if no staff is able
Developing efficient operations and procedures for Front and Back of House to help the Cafe run smoothly
Leading daily pre-shift “Stand Ups”- meetings to discuss service, specials and introduce new menu items
Coordination of breaks during peak times and insuring we are compliant with all NY labor laws
Maintaining all Dept of Health standards, insuring a letter grade “A” on all inspections
Scheduling deliveries of products in a timely manner, staffing appropriately and ensuring orders are received intact and complete. Following up with vendors as necessary for re-ships and returns
Monitoring all appliances (low-boy refrigerators, ice cream machine, ice maker, etc) and scheduling maintenance/repairs
Creating effective schedules and make adjustments as needed to accommodate the flow of business
Building (and seasonally updating) detailed opening and closing checklists and making sure staff adheres to them on a daily basis
Maintaining and updating deep cleaning project checklist to be performed weekly and updated periodically as needed
Creating seasonal and promotional signage, updating menus as needed
Training FOH staff on steps of service at counter, opening and closing duties
Management and oversight of the PL Cafe portion of the Pasta Louise website, adding/removing products based on availability, promotion of specials, etc.
Ability to monitor, order and maintain stock levels of paper/disposable goods in order to meet the demands of a hi-volume takeout counter
Oversight of end of day reporting, cash deposits, tip collection/allocation etc.
Managing bank deposits and ”change runs” on a weekly (or as-needed) basis
Contribution/participation in weekly Management meetings to discuss staffing, maintenance, operational matters and menu performance
Participating in review, disciplinary and promotion processes as they pertain to Cafe staff
Close contact with General and Assistant General Managers and Owners to escalate time-sensitive issues as needed
Requirements:
Ability to provide excellent customer service and serve as point of contact and resolution for guest-related issues
Bilingual English/Spanish spoken and written
Experience managing a kitchen team and BOH Staff
Experience navigating a Retail Food/Quick Service Environment
Experience with food/retail POS system (SQUARE preferred)
Experience with third party fulfillment services (UberEats, DoorDash, Seamless, etc)
Strong computer skills and experience with Google Workspace/Docs preferred
Deep understanding of NYC Department of Health protocols and requirements
Basic knowledge of general Human Resources-related policies and procedures
Very strong written and verbal communication skills
Ability to react quickly to issues as they occur and serving as point of contact during all scheduled staff hours at Cafe (and Restaurant, as needed)
Proven track record as a motivational leader and effective delegator of tasks
Experience with basic maintenance, ability to use tools to address small repairs around the Cafe and Restaurant
NYC Food Handlers Certificate Preferred
Financial Accountability: The Cafe Manager is accountable for:
Maintaining a healthy average sale at locations in their purview. Training staff on upselling, coming up with contests and other tools to motivate staff to increase check averages.
Assisting GM with labor costs by cutting staff effectively and knowing the appropriate number of staff to have on shift, considering holidays and other special occasions.
More detail about Pasta Louise part of Pasta Louise, please visit https://culinaryagents.com/entities/311267-Pasta-Louise