Human Resources Manager

Position Description

The Human Resource Manager will plan, partner, lead, direct, develop, and coordinate the policies and activities focused on successful people initiatives for Patagonia Health. This all-encompassing HR practitioner will partner, coach and interface with Patagonia leadership and employees across the country daily to ensure culture and HR practices are aligned with the goals of the business. The HR Manager will report directly to the CEO.

The successful candidate for this role will have worked in a small to medium sized company with responsibility for all aspects of Human Resources. Ideally, they will also have a strong recruiting background, including employment branding, sourcing and project management of an effective candidate centric hiring process.

The experience we are looking for:

Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with employment regulations.

Curiosity and ability to research, learn and apply compliance requirements in various states throughout the US., specifically where Patagonia Health has employees.

Proven partnership with our leadership team to ensure strategic HR goals are aligned with business initiatives

Ability to maintain a culture of diversity, inclusivity, collaboration and teamwork

What you will be doing:

Hiring

Hands on experience with a talent acquisition process, including sourcing, recruiting, interviewing, hiring and onboarding. The ability to provide guidance and compliance oversight for hiring processes; may augment hiring initiatives when needed

Partner and collaborator with departmental managers to understand skills and competencies required for openings.

Experience identifying, gathering, reporting and analyzing data to guide strategic employment planning

Understanding and ability to use sourcing tools (resume databases and online communities) to build rich talent pipelines.

Employee Relations

Act as the company resource for managers and supervisors on all matters related to employee relations with regard to policy interpretation and complaint resolution.

Provide guidance and support to all managers and supervisors on performance management with the aim of preventing employee concerns

Investigate employee issues and conflicts and bring them to resolution

Ability to navigate difficult conversations with appropriate discretion and confidentiality.

Act as POC for all employees for questions related to any HR topics and primary individual to address any issues employees may bring to company attention

Maintain company employee handbook with all changes, updates, etc

Ensure all company HR policies are applied consistently

Develop, document, implement and ensure all HR processes and procedures are compliant and current with all state, federal, local regulations.

Engagement

Design and implement employee retention strategies

Analyze trends in compensation and benefits

Maintain a compensation strategy for all employees based on market research and pay surveys; keep the strategy up to date

Develop and manage a fit for purpose employee performance review process. As necessary coach leadership on the creation of individualized performance improvement plans (providing coaching on development, review, delivery, and monitoring).

Execute all off-boarding procedures, including advising employees on their rights and any benefits they are entitled to.

Manage the execution of an annual all employee engagement survey and appropriate follow up.

Compliance

Ensure company compliance with all Affordable Care Act, eVerify, FMLA, FLSA, HIPPA, Workers Compensation Insurance, OFFCP, EEO, Ethics hotline, OSHA, VETS100, ERISA, COBRA and other related requirements

Maintain and ensure all employee records are up-to-date and comply with applicable legal requirements

Administer all unemployment claims, including filing paperwork, representing the company during hearings, filing any necessary appeals, etc

Partner with the VP Finance and finance team to ensure employee data and payrolls are accurate. Collaborates to ensure all proper deductions are being withheld from employee’s paychecks for employee portion of benefits costs, garnishments, taxes, elections, deductions, etc and maintains accurate records of documents pertaining to payroll and taxes.

Recognition - Compensation & Benefits

Manage employee recognition programs

Manage and execute all benefits administration responsibilities for new hires, terminations, and annual enrollments. Leads annual benefit review. Ensure competitive advantage and assess cost and ROI.

Provide employee support for the benefit plans, including enrollments, changes and terminations. Administer the FMLA, STD, LTD and other leaves of absence.

In coordination with Controller manage company 401K program to ensure compliance with all legal regulations and assist all employees with any plan related questions

Responsible for the ongoing management and administration of all HR related vendors to ensure service delivery and accuracy from the service provider/TPA to ensure compliance with regulations, service agreement(s), and accurate invoices such as all benefits carriers, COBRA administration, FSA/HSA, 401(K), Employment Background check.

The successful candidate will bring these qualities to the role:

• Nurture a positive working environment
• Strong interpersonal skills including diplomacy, conflict resolution and ability to encourage group participation
• Excellent verbal and written communication
• Ability to work under pressure to meet tight deadlines, flexible with work hours, learns quickly, enjoys the challenge of unfamiliar tasks, and has a can – do attitude
• Strong sense of pride in work product
• Strong attention to detail, follow-through and sense of urgency
• Inquisitive, Hungry to learn & Enthusiastic
• Ability to multi-task and prioritize appropriately
• Ability to handle data with confidentiality
• Good organizational and time management skills
• Demonstrated proficiency in the Microsoft Office suite, MS Word, Outlook, Excel, Powerpoint, and the Google Suite.
• Preference for experience with the human resources information system(s) Heartland, Employee Navigator, LinkedIn Recruiter, Quickbooks
• Excellent active listening, negotiation and presentation skills

Qualifications that we will be looking for:

Prior experience working in a small to mid-sized SaaS company supporting a dispersed work team in multiple states.

A minimum of 4-8 years applicable and progressive experience handling all aspects of HR as referenced within this position description

A bachelor’s degree in human resources, labor relations, organizational development, business or related area; relevant work experience may be a substitute