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60 Customer Service ( Remote work ) Jobs in Charlottesville, VA

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Ferguson
Charlottesville, VA | Full Time
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Path-Arc
Charlottesville, VA | Full Time
$32k-40k (estimate)
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Charlottesville, VA | Full Time
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Charlottesville, VA | Full Time
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Charlottesville, VA | Full Time
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Customer Service ( Remote work )
Path-Arc Charlottesville, VA
$32k-40k (estimate)
Full Time 9 Months Ago
Save

Path-Arc is Hiring a Remote Customer Service ( Remote work )

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties And Responsibilities
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs
Requirements
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Job Summary

JOB TYPE

Full Time

SALARY

$32k-40k (estimate)

POST DATE

09/22/2023

EXPIRATION DATE

10/01/2024

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