Customer Service Representative

Entry-Level and Experienced Positions Available. As a Customer Service Representative, your role will be to focus on providing the correct resolutions for both customers and the business.

You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

Job Description

• Handle specific Inbound / Outbound calls from customers
• Recognize individual customer service needs and resolve their inquiry
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Acquire detailed knowledge of product ranges and services to provide excellent service
• Serve customers across the product portfolio and resolve a wide range of common inquiries

Qualifications

• High School Diploma
• Experience in contact / call center
• Good / Excellent Computer Skills
• Ability to work with MS Word and Excel
• Effective time management and self-accountability
• Excellent Written and Verbal Communication Skills
• High level of professionalism

Review additional details and apply on online.

Last updated : 2024-06-24