Customer Service Representative

Hiring Remote Customer Service Reps - Part-Time / Full-Time - Hourly Rates Ranging $16-$26 / Hr.

You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

Job Description

• Handle specific Inbound / Outbound calls from customers
• Recognize individual customer service needs and resolve their inquiry
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Acquire detailed knowledge of product ranges and services to provide excellent service
• Serve customers across the product portfolio and resolve a wide range of common inquiries

Qualifications

• High School Diploma
• Experience in contact / call center
• Good / Excellent Computer Skills
• Ability to work with MS Word and Excel
• Effective time management and self-accountability
• Excellent Written and Verbal Communication Skills
• High level of professionalism

Review additional details and apply on online.

Last updated : 2024-07-01