You haven't searched anything yet.
Job Summary
The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and / or chat session, to ensure the customer's questions are answered in a timely manner.
This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
This job is remote for candidates only in ID, IL, MN, MI, KS, KY, SD, TX, UT & WI Residents Only.
Essential Functions
Major Duties :
Respond to incoming customer requests via phone, email and / or chat sessions.
Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet / Intranet to aid in problem resolution.
Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
Communicate professionally and effectively with customers for follow-up when required.
Maintain relevant skills and credits via internal support continuing training courses.
Follow established department processes and procedure.
Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
Perform other duties as assigned.
Critical Competencies :
Customer Engagement : Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally;
Guides customers to best solutions.
Flexibility : Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement;
responds to change initiatives with positive outlook and energy.
Communication : Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding;
open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.
Self-Management : Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient;
ability to bring order to complex and competing demands.
Action Orientation : Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations;
encourages others with positive and energetic support and enthusiasm.
Interpersonal Effectiveness : Maintains credibility by following through with commitments; Takes responsibility for mistakes;
exhibits professional and appropriate emotional response to situations.
Technical Expertise : Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business / technical problems.
Minimum Qualifications :
High School Diploma or equivalent
Strong customer service orientation
Requires excellent verbal communication skills
Requires a consistent, positive attitude and respect for high quality standards
Excellent computer skills
Requires the ability to make quick, sound judgments when answering questions
Excellent multi-tasking skills
Committed to being a team player
Requires the ability to recall numerous guidelines and procedures
Excellent organizational skills
Ability to absorb new ideas and concepts quickly
Strong analytical and problem-solving abilities
Preferred Qualifications :
Associate's Degree
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
multi-tasks, prioritizes and meets deadlines in timely manner
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Actively volunteers for various projects, tasks and event committees
Hours : 10 : 00am -7 : 00pm CST after training
Starting compensation : $17 / hr Benefits
Minimum Internet Speed : 10 mbps download and 3 mbps upload (check internet speed here : https : / / www.speakeasy.net / speedtest / )
Last updated : 2024-06-02
Full Time
Wholesale
$50k-62k (estimate)
06/04/2024
09/01/2024
pattersoncompanies.com
S ABINGTN TWP, PA
7,500 - 15,000
1877
Public
JEFFREY LEVENTHAL
$5B - $10B
Wholesale
Patterson is a manufacturer and distributor of dental products, veterinary vaccines and medical rehabilitative devices.
The job skills required for Support specialist include Customer Service, Problem Solving, Written Communication, Communicates Effectively, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support specialist positions, which can be used as a reference in future career path planning. As a Support specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support specialist. You can explore the career advancement for a Support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/23/2022: Greensboro, NC
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/23/2022: Florence, SC
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/03/2022: Hopkinsville, KY
The specialists work along with the staff members to supervise the assigned projects by an organization.
03/01/2022: Sarasota, FL
The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
01/23/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
04/04/2022: Philadelphia, PA
Proven work experience as a Sales support specialist or Sales support associate.
04/18/2022: Galveston, TX
Tech support specialists need good communications skills.
01/23/2022: Milwaukee, WI
Gain experience with operating systems.
02/19/2022: Grand Rapids, MI
Learn Relevant Tech Skills and Gain Experience.
03/04/2022: Petersburg, VA
Step 3: View the best colleges and universities for Support Specialist.