Job Description: We are seeking friendly, empathetic individuals driven to help our customers in their time of need. We are a customer centric organization aiming to provide 5-star service. The coordination team serves as the voice of the customer within the organization-working with colleagues to ensure the customer is provided the highest level of service.

We value every position in the organization and recognize their individual efforts contribute to our shared goals: customer service, revenue growth, and profitability. Our coordinator is often the first and last interaction our customers have with Paul Davis Restoration, starting by answering the initial call and ending with collection of final payment upon satisfactory completion of the project. The coordinators perform several crucial tasks: inbound call management, escalating customer service needs, entering and auditing pertinent details into the job management platform, job file management, collections efforts for on-going jobs, and third-party progress updates.

Ideal applicants will strive to exceed customer expectations, guide the customer through the entire restoration journey-educating and reassuring them, excel at multitasking- ob file auditing one moment and excepting an inbound call the next, and display professional persistence until problem resolution.

Job Responsibilities:

• Consistently view job progress through “Customer’s eyes.”
• Communicate with the customer, driving continuous success, throughout all phases of project.
• Coordinate with customers and dispatch operations upon receipt of incoming job.
• Setup new/incoming job files in accordance with established formats.
• Data entry of all required and pertinent information.
• Facilitate collection of funds from active customers.
• Responsible for supporting essential areas of third-party and Paul Davis programs such as SLA training requirements and program scorecard management.

Job Qualifications (Required Skills):

• 2 years of experience in a fast-paced coordination role preferred.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills with professional phone etiquette.
• Proficient in Microsoft Suite.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Houston, TX 77032: Relocate before starting work (Required)

Work Location: In person