Do you like to be busy? Is your strong suit talking to customers over the telephone providing assistance and reassurance?

Are you the calm voice when the situation is hectic? Do you just love being the "organized one" that everyone can count on to keep track of things?

Look no further this role is for you!

Join the Paul Davis Team!

$41,000 - $44,000 per year Coordinators will work within our Sales, Emergency Services (Mitigation) Department and / or our Reconstruction Department.

The Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Coordinator will administer and organize jobs and support team members as assigned.

• Medical, Dental, Vision & 401(k) benefits
• Maternity, Paternity & Adoption Leave
• Paid Holiday, Vacation & Sick Days
• Company Cell Phone
• Advancement Opportunities

RESPONSIBILITES :

• May support Mitigation Manager, Reconstruction Production Manager or Project Director when needed
• Answer incoming calls on office and mobile lines
• Complete intake for new losses
• Collaborate with clients, customers and vendors
• Complete job notes in operating systems
• Complete compliance tasks in main operating systems
• Create new loss (jobs and projects) files
• Create and send invoices for jobs / projects
• Maintenance and filing of job files and project documentation
• Make collections calls for the Accounts Receivable department
• Run reports in main operating system, RMS
• Confirm that the current jobs are on schedule
• Coordinate job / project schedules, resources, equipment, and labor
• Liaison with clients to identify and define jobs
• Assist Project Managers with job updates and job information
• All other duties as assigned

Competency Knowledge, Skills and Abilities :

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Customer Service Skills
• Communication skills
• Typing skills
• Administration skills
• Ability to learn and operate our primary operating systems : RMS, Xactimate, Luxor, Contractor Connection, ADP, Sage, SharePoint, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone
• Ability to work office equipment (printer, phone system, computers)
• Ability to work independently
• Ability to coordinate multiple jobs within the same time frame
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience :

• High School Diploma or GED required
• Customer Service experience
• Three plus years’ experience in an Administrative position

Preferred Education and Experience :

• Associate Degree Preferred
• One or more years’ experience within the restoration industry or related industry

Physical Requirement

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

Make an impact now : Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day.

We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability : Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer : Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Last updated : 2024-06-18