8 customer care compliance specialist Jobs in los angeles, ca
GHP Management is Hiring a CUSTOMER CARE SPECIALIST (DTLA) Near Los Angeles, CA
REPORTS TO: Customer Care Manager and/or Community Manager
HOW YOU WILL CONTRIBUTE:
Customer Service:
- Acts as first level of contact for all resident inquiries, service requests and concerns
- Creates a sense of community and an outstanding living experience for residents
- Resolution driven and promotes positive, proactive resident relations
- Mediate residents' conflicts and provide recommended alternative solutions to management for consideration
- Efficiently handle resident requests and complaints
- Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
- Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
- Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
- Plan and host community events
- Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
- Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
- Contributes to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.
- Conducts patio and balcony compliance inspections to ensure these meet the GHP exterior standards.
- Prepares notices for residents in accordance to lease and Fair Housing requirements as instructed by the Community Manager
- Generates maintenance work orders and follow ups with the Service Team for status and completion
- Effectively communicates with residents on the status of maintenance work orders placed
- Logs all resident activity
- Maintain thorough knowledge of specifications and community policies
- As needed participates in rent delinquency prevention efforts by reaching out to late residents and ensuring these post payment to their account as soon as possible.
- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
- Personable, positive, team-oriented mindset
- Ability to multitask, work independently, manage competing requests and priorities
- High school diploma or equivalent experience
- 6 months- 12 months practical experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.
- Knowledge of Fair Housing preferred
- General computer skills required
- Must pass background and drug test screening
- May require driving golf cart.
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
- Constantly positions self to bend, stoop, reach, lift
- Occasionally lift/move/carry up to 25lbs with/without assistance
- Frequently lift/move/carry 5lbs
- Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
- Ability to remain in a stationary position for extended periods of time
- Ability to observe details at close range (within a few feet of the observer).
- Constantly operates computer, 10-key and other office productivity machinery.
- Constantly works in low to moderate noise levels
- Constantly works in outdoor weather conditions
Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee assistance Program, TicketsAtWork. There is also onsite parking.
Job Summary
Full Time
$65k-86k (estimate)
06/27/2024
07/12/2024
ghpmgmt.com
LOS ANGELES, CA
100 - 200
2009
GEOFF PALMER
$10M - $50M
Business Services
Related Companies
About GHP Management
As a subsidiary of GH Palmer Associates, GHP Management is the property operations division of the company. GHP Management was formed in 2009 to manage the property operations and resident satisfaction of all GH Palmer Associates multi family residential communities. We manage over 10,000 apartment homes within Southern California.
The following is the career advancement route for CUSTOMER CARE SPECIALIST (DTLA) positions, which can be used as a reference in future career path planning. As a CUSTOMER CARE SPECIALIST (DTLA), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER CARE SPECIALIST (DTLA). You can explore the career advancement for a CUSTOMER CARE SPECIALIST (DTLA) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
