This role will support consumers to determine the actions that should be taken to resolve the consumers' concerns while following all relevant laws, Fair Credit Reporting Act (FCRA), and policies.

Provides general assistance and answers questions related to the consumer's background report, laws and processes, and a variety of associated topics to promote Paycom customer satisfaction.

RESPONSIBILITIES

• Educate consumer on dispute process
• Receives, interprets, and analyzes consumer's written or verbal dispute. Determines the different types of issues contained in disputes and forwards those requiring handling in different departments to appropriate personnel
• Maintain Individual Performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
• Inputs information into the tracking system and ensures resolution to meet SLAs for dispute process
• Ensure compliance with data integrity and accuracy always
• Create and maintain detailed records of the findings for auditing purposes
• Fulfill consumer copy requests and file disclosures at the request of the consumer
• Interface with the Operations, Compliance, and Legal teams to ensure all requirements are met
• Perform proper security authentication to safeguard all Personal Identifying Information (PII)
• Review and comparison of original report and re-investigation report for final determination of report updates

Qualifications

Education / Certification :

High School diploma or equivalent

PREFERRED QUALIFICATIONS

Education / Certification :

Bachelor's degree in Business or Compliance

Experience :

• 2 years of corporate experience (customer service, data management, or similar field)
• Background screening industry experience
• Working knowledge of FCRA requirements
• 2 years of work experience in consumer dispute and verification processes

Skills / Abilities :

• Ability to manage and prioritize multiple projects or cases simultaneously while ensuring a specific focus on detail and meeting deadlines
• Ability to work independently and be self-motivated
• Good computer skills
• Ability to meet compliance requirements
• Professional oral and written communication
• Ability to interpret information received orally and / or written and input into software system
• Excellent phone etiquette and customer service
• Well organized

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit.

Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.

Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures.

Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information : paycom.com / careers / eeoc

Last updated : 2024-07-25