Description

As part of Paysign’s Fraud and Disputes department, the Fraud Analyst is responsible for minimizing fraud exposure to our business through analysis of internal and/or external alerts and reports, patterns, and trends in fraudulent behavior. Additionally, they may be involved in assisting management in developing and implementing fraud rules and staying updated on emerging fraud trends.

Requirements

Essential Functions/Expectations

•Review suspicious transaction activities through scheduled ad-hoc reporting to decision account status.

•Monitor system alerts through Visa and Mastercard and respond to situations as necessary.

•Identify fraud patterns through transaction analysis.

•Make outbound calls to Cardholders to verify suspicious activity.

•Collaborate with Investigator team on reports of suspicious activity.

•Other duties as assigned.

Required Skills/Abilities:

•Regular attendance and schedule flexibility.

•Strong attention to detail.

•Excellent written and oral skills.

•Proficiency in Microsoft Office Suites.

•Strong Interpersonal/Communication skills.

Education and Experience:

•At least 1 year of relevant experience in a fraud analyst or similar role preferably in card services or financial services.

•High School Diploma or GED required.

Working Conditions:

•Work is generally performed within an indoor office environment utilizing standard office equipment.

•General office environment requiring: frequent sitting; dexterity of hands and fingers to operate a computer keyboard and mouse; walking and standing for long periods of time; and lifting of less than 20 pounds.

Monday-Friday, 8-5pm with occasional weekends and holidays