Most of our positions, including the one below, are Fully Remote. Due to the nature of our business, you will need to have your own computer and show proof that you have at least 20mb internet speed and are able to run an Ethernet cable.
At PBS, employees take pride in the work we do, the people we work with, and our culture of transparency. As we continue to grow, we are looking for like-minded people to join our team. If you are looking for a job that will enable you to work with smart adults, the ability to work remotely, and a good benefits package, then maybe we are for you.
The Customer Service Representative for Radiology Billing provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone with customers or company employees.
Essential Functions/Primary Job Duties

• Answers patient phone calls, resolving issues in one phone call.
• Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.
• Reports collection agency payments right away.
• Generates correspondence to resolve customer disputes.
• Documents every phone call.
• Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team. Competencies
• Customer / Client Focus/ Telephone Skills
• Technical Capacity
• Organizational Skills -Time-management Skills

Work EnvironmentThis job works in a home office environment using the standard office equipment of a computer and phone. Employees are required to show proof of home or renters' insurance when working remotely.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary role, sitting and/or standing at a computer for seven (7) plus hours a day.
Position Type and Expected Hours of WorkDays and typical hours of work are Monday through Friday. The head office, located in Reno NV, is open between 6:30 a.m. to 4:45 p.m. (PST). Some flexibility in hours is allowed; however, all employees must be available during the "core" work hours set by the company. Schedules are set by the employee's supervisor.
Full-time employees must work 40 hours each week. Part-time employees must work at least 20 hours per week and no more than 29 hours per week.
TravelNo travel is expected for this position.
Required Education And Experience

• High School education or associate degree or equivalent from college or technical school.
• Two years of related experience or training, or equivalent combination of education and experience.
• At least two years of experience working in a call center and/or customer service.

Preferred Education And Experience

• Experience in the medical billing field.
• Computer operating systems experience in Windows 10.
• Computer software programs in Microsoft Office Suite
• Ability to type and use a 10-key accurately.
• Bi-lingual a plus.

Job Type: Full-time
Pay: $16.50 - $19.00 per hour
Expected hours: 40 per week
Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance progra
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Monday to Friday

Education

• High school or equivalent (Preferred)

Experience

• Customer service: 2 years (Required)
• Call center: 2 years (Required)

Language

• English (Required)

Work Location: Remote