16 Technical Support Specialist II Jobs in Arlington, VA
PBS is Hiring a Technical Support Specialist II Near Arlington, VA
Department: Infrastructure & Operations
Corporate Area: Technology & Operations
Status: Regular, Full time Exempt
Manager Title: Position Overview:This position is in the Solution Center, part of the Infrastructure & Operations group, in the Software Development & Operations department of the Technology & Operations corporate area at PBS lead by the CTO. The Infrastructure & Operations group is responsible for Compute, Network, Messaging, Storage, Virtualization, Service Desk, Desktop Applications, SaaS Applications, Mobile, Cyber Security Operations, Telephony and Disaster Recovery. The Solution Center provides prompt and accurate support for most areas of responsibility of the Infrastructure & Operations group and ensures the availability and reliability of the desktop platform in a mixed Microsoft Windows and Apple Mac OS X computing environment.
Key responsibilities will include, but are not limited to:User Support
- Answer requests in a courteous, empathic manner, with appropriate urgency.
- Communicate and coordinate with users and all involved in resolving issues.
- Monitor all communication channels (Ticketing System, IM, Phone) and react promptly to fulfill requests and resolve incidents.
- Respond to security incidents and assists investigations.
- Coaches junior staff on procedures and effective communications.
- Create and maintain knowledgebase articles about best practices and procedures used to handle requests.
- Assist with Active Directory and Exchange account creation and auditing.
- Configure and troubleshoot Windows and Mac computers and software.
- Deploy and troubleshoot mobile devices.
- Document processes, procedures, and solutions for issues resolved on the field.
- Assist with Operating System upgrades, revisions testing, and deployments.
- Assist with Desktop platform refresh deployments.
- Assist with the execution of special projects.
Job Summary
Full Time
IT Outsourcing & Consulting
$93k-117k (estimate)
10/08/2023
07/15/2024
pbsgroup.org
HERMITAGE, PA
100 - 200
Private
THOMAS CARPENTER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Support Specialist II include Technical Support, Operating System, Active Directory, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist II positions, which can be used as a reference in future career path planning. As a Technical Support Specialist II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist II. You can explore the career advancement for a Technical Support Specialist II below and select your interested title to get hiring information.
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