PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.
Allied Marketing Insurance Group (part of the PCF Insurance Services Network) aims to build a strong relationship with our clients. Our number one objective is client satisfaction, this is how we measure our success.
Job Summary:
As a front office assistant, we are looking for a capable and friendly personality to work in our reception area. You will be responsible for maintaining client accounts, assisting with policy inquiries, and ensuring a smooth client experience. In this role, the duties will include answering incoming calls, processing, data entry, and welcoming visitors.
Duties and Responsibilities:

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.

Qualifications:

• Bilingual speaking, writing, and reading in English and Spanish - Mandatory
• High school diploma or GED.
• 1-2 years of experience in a similar role in office administration, secretarial work, or related training.
• Customer Service and phone conversation skills
• Exceptional ability to create a welcoming environment.
• Experience in answering and screening calls, as well as scheduling appointments.
• Ability to observe business etiquette and maintain a professional appearance.
• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Excellent interpersonal and communication skills

Compensation:

• $16.00 / hour

Schedule:

• M-F, FT

Location:

• Orlando, Florida

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off
• 401K

PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline and termination will be based on merit, qualifications and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.
Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.