Hourly Rate: Min: $19.32 Max: $29.59

Full Time, Day Shift

PURPOSE OF POSITION: The employee works closely with providers, back office staff, front office staff and business office personnel to ensure prior authorization is received on all referral appointments, surgical procedures and/or medications. The employee assists the provider, back office staff and front office staff with computer electronic medical record documentation; verifies insurance coverage;; ensures medical records and referrals are available for appointments; scans all necessary paperwork into patient chart; takes messages and ensures their timely delivery; and assists in all other duties as assigned by the Manager.

ESSENTIAL JOB FUNCTIONS:

1. Collects patient demographic and insurance information then accurately keys this information into Epic.
2. Correctly schedules, cancels, or reschedules all patient referral appointments for the physician according to practice guidelines, either by phone or over the counter.
3. Assists receptionist and helps to prepare charts for patient visit: verifying insurance coverage, referral and medical record information is available in chart at time of appointment and correct forms for documentation are available in chart.
4. Scans documents into electronic charts and ensures the records are complete and up-to-date.
5. Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines and the messages are delivered in a timely manner.
6. Documents appointment no-shows on the patients appointment in Epic if front staff are unable to do so.
7. Assists all front office staff as needed and completes other duties as assigned by the Practice Manager.
8. The office/clinic may be staffed 24 hours a day, seven days a week, working extended evening hours and weekend hours. Situations may occur which will require an adjustment in hours worked and/or shift as the workload may dictate.

QUALIFICATIONS:

1) Education- High school graduate or equivalent preferred.

2) Other- Bilingual and/or English-Spanish speaking preferred. Have the ability to work with a culturally diverse population.

EQUIPMENT AND TOOLS :

1) Knowledge in computers, phones, and other office equipment.

2) Knowledge in insurance regulations and medical terminology.

3) Knowledge in filing procedures and record documentation.

4) Bilingual, English/Spanish, is preferred, for customer service interpretation duties.

PERSONAL TRAITS, VALUES AND APTITUDES :

Must be able to:

1. Perform a variety of duties often changing from one to another without the loss of efficiency and composure.
2. Demonstrate a positive, tactful and harmonious attitude.
3. Work independently.
4. Recognize the rights and responsibilities of patient confidentiality.

WORKING CONDITIONS :

Inside environment protected from the weather, variable noise levels, occasionally subject to combative customers or verbal altercations with co-workers, subject to a rapid pace creating an unpredictable environment and subject to possible exposure to infection, contagious disease or hazardous materials, just to name a few.

PHYSICAL DEMANDS :

Must be able to:

1. Perceive the nature of sound by ear.
2. Express or exchange ideas by means of spoken words.
3. Extend arms and hands in any direction.
4. Use of hands and fingers.
5. Stoop, kneel, crouch, lift up to 30 lbs, sit and/or stand for extended periods of time.
6. Be self-motivated, dependable, neatly groomed and well organized.