61 Customer Service Advocate Jobs in Concord, NC
PCR Staffing is Hiring a Customer Service Advocate Near Concord, NC
International Company in North Charlotte is Customer Account Services Advocates provide clients with clear and accurate information regarding company services and products, commission structures, and policies and procedures. This role is responsible for supporting IBOs in accordance with company policies, procedures, quality standards, and applicable local, state, and federal regulations. This person must be Bilingual in Spanish or French
This is a contract to Hire position with a pay rate of $17.50/hr. with excellent benefits when it converts to permanent located in North Charlotte.
- Call Handling: Answer an average of fifty incoming calls from IBOs per day.
- Live Chat Monitoring: Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals.
- Customer Interaction: Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions.
- Resource Guidance: Direct IBOs to appropriate resources and online tools for information related to their role.
- Product Knowledge: Maintain current knowledge of company products and services, offering technical assistance when needed.
- Inquiry Response: Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about company products, policies, and procedures.
- Issue Resolution: Identify and resolve issues related to policies, procedures, and compensation plans.
- Technical Assistance: Offer assistance in locating pertinent information using company's online tools and maintain current product knowledge.
- Documentation: Accurately complete all necessary forms and documentation.
- Root Cause Analysis: Review and determine the root cause of IBO inquiries, driving resolution effectively.
- Team Collaboration: Work collaboratively with team members and other departments to achieve common goals and improve IBO support.
- Excellent written and verbal communication skills.
- Bi-lingual in Spanish and French Preferred.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with difficult situations.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent; additional education or certifications in customer service or business administration is a plus.
- Previous experience in a customer service role, preferably in a call center or customer support environment.
- Experience working with independent business owners or in a similar capacity is highly desirable.
- Familiarity with chat platforms, telephony systems, and basic computer operations.
Account Manager
Customer support
Sales
Call center
Spanish
French
Bilingual
Bachelor's Degree Requirement: Yes
Job Summary
Contractor
$36k-46k (estimate)
06/21/2024
07/19/2024
The job skills required for Customer Service Advocate include Customer Service, Call Center, Problem Solving, Products and Services, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advocate positions, which can be used as a reference in future career path planning. As a Customer Service Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate. You can explore the career advancement for a Customer Service Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
03/17/2022: Anchorage, AK
Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/04/2022: Columbia, SC
Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
02/15/2022: Frankfort, KY
May create new training materials for customer-facing teams reflecting new policies and procedures.
02/10/2022: Atlanta, GA
They may assist representatives as they handle complex customer service situations or take charge of client outreach.
04/07/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
03/25/2022: New Britain, CT
Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
04/20/2022: Springfield, MO
They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
03/12/2022: Pascagoula, MS
A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
03/25/2022: Muskegon, MI
Customer Service Advocate need a mix of technical skills and human skills.
03/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Customer Service Advocate.
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