The AUTO TITLE SERVICE REPRESENTATIVE II is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

Repossessions: Processes customer service requests and repossession requests. Responsible for handling calls from DMV's, dealers, and auctions.

CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMV's, or the agents of the client.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Processes repossession applications and affidavits and ships applications to the DMV or Tag Agent to obtain a repossession title.
• Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
• Reassigns title to new dealer and adds to dealer shipment.
• Calls to DMV's and dealers.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• HS Diploma or General Education Degree (GED).
• 2-5 years' experience.
• DMV or car dealership or title experience a plus.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Experience with Microsoft Excel and Microsoft Word.
• Strong work ethic.
• Previous customer service experience.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Ability to meet expected production guidelines.