15 Call center agent Jobs in Newark, NJ
Peace Global Solutions Logistics LLC is Hiring a Call center agent Near Newark, NJ
Peace Global Logistics is a leading international logistics company that provides efficient and reliable shipping solutions to our clients across the globe.
With our innovative technology and dedicated team, we strive to exceed our customers' expectations by providing unparalleled customer service and exceptional delivery services.
As we continue to expand our business, we are looking for dedicated and driven individuals to join our team as call center agents- remote, and play a crucial role in maintaining our high standards of customer satisfaction.
Job Overview : As a Call Center Agent- Remote, you will be an integral part of our customer service team, responsible for efficiently handling inbound and outbound calls from existing and potential clients.
You will be the first point of contact for our customers and will play a crucial role in building and maintaining strong relationships with them.
Your main goal will be to provide exceptional customer service, handle inquiries, and resolve any issues in a timely and efficient manner.
Key Responsibilities :
- Answer incoming calls from customers and identify their needs
- Provide accurate and timely information to customers regarding our services and products
- Handle customer inquiries and complaints, and escalate them to the relevant department if necessary
- Follow up with customers to ensure their issues have been resolved satisfactorily
- Make outbound calls to potential customers to promote our services and generate sales leads
- Update customer information and transactions in the company database
- Meet and exceed individual and team performance targets
- Keep up-to-date with product knowledge and industry trends
- Collaborate with other team members and departments to ensure a smooth customer experience
Qualifications :
- High school diploma or equivalent
- Proven experience in a call center or customer service environment
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using computers and various software applications
- Strong problem-solving abilities and ability to remain calm under pressure
- Previous experience in the logistics industry is a plus
- Bilingual candidates are strongly encouraged to applyBenefits :
- Competitive salary and performance-based incentives
- Comprehensive training program
- Flexible work schedule
- Work from the comfort of your own home
- Advancement and growth opportunities within the company
- Collaborative and supportive work environment
- Health and life insurance benefitsJoin our team and become a part of a dynamic and growing company that values its employees and customers.
If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, we would love to hear from you.
Apply now and take the first step towards an exciting career with Peace Global Logistics!
PIa236275928fe-26276-35326467
Last updated : 2024-09-10
Job Summary
Full Time
$45k-57k (estimate)
08/29/2024
12/11/2024
The job skills required for Call center agent include Customer Service, Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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