The Assistant General Manager is responsible for ensuring efficient hotel and food and beverage operations. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front-of-the-house operations as needed.

• Respond attentively, efficiently, and courteously to all guest requests, complaints, and/or accidents presented at the Front Desk or through reservation, comment cards, letters, and/or phone calls. Follow up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card reports, and closely observe daily house count.
• Prepare team member schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
• Have stong interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Effectively investigate, report, and follow up on employee and guest accidents.