Company Overview:

• Co. is headquartered in Orange County, California, and specializes in assisting foreign companies in establishing their operations in the United States for direct sales and distribution of their products.
• Our experienced team provides the necessary structure and tools to minimize financial risks associated with entering the U.S. market, enabling companies to focus on promoting and selling their products.

Mission Statement:

• Our mission is to empower companies to concentrate their time and resources on core business activities while we handle the logistical and operational aspects of their U.S. operations.

Job Brief:

• We are seeking a detail-oriented and motivated technical support professional with strong technical abilities to join our expanding team.
• The ideal candidate should possess a positive attitude and dynamic skillset, willing to assist in product demonstration, installation, repair, and troubleshooting via phone or onsite/lab support.
• Responsibilities include monitoring, reporting, and completing service calls, RMAs, and managing service logistical and inventory control operations to achieve corporate goals.

Responsibilities:

1. Provide technical support and call center services for client products across various industries, including consumer electronics, professional medical equipment, and packaging machinery.
2. Coordinate machine repairs, testing, and transportation for clients.
3. Utilize software and hardware to diagnose technical issues and implement appropriate solutions.
4. Follow and create work procedures and generate timely and detailed service reports.
5. Record, track, and document the help desk request problem-solving process from inception to resolution.

Requirements:

• Proficiency in electronics technical troubleshooting.
• Demonstrated initiative and exceptional customer service skills.
• Commitment to diligence and problem resolution.
• Proven ability to work collaboratively in a team environment.
• Proficiency in computer skills and familiarity with web-based technologies.
• Relevant technical degree and experience