Our client is looking for a Field Service Technician to cover the Austin & San Antonio area, which extends to Corpus Christi, Laredo, and Harlingen. This will be a general territory assisting multiple customers in the geography. We are seeking a technician with mechanical abilities and printer skills, with some PC skills needed as well. Preference will be given to techs with mechanical/printer skills and experience. Wide Format printer skills/experience are a plus. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
General Responsibilities:

• 40-hrs/week (on-call nights/weekends required).
• Must be able to work overtime when required (limited OT with Manager approval beforehand).
• Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
• Provide quality customer support and relations through the use of customer management skills and other Employees.
• Diagnose machine performance problems.
• Installing, repairing, and troubleshooting workstations, Printers, Scanners, Routers, & Switches.
• Installing and repairing Servers.
• Troubleshoot and install in LAN-WAN environments.
• Provide some desk-side technical support for hardware and software.
• Perform analysis to effectively identify potential problems to eliminate problems in the future.
• Maintain requisite technical competence to support the hardware and software.
• Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process.
• Take appropriate actions to mitigate or eliminate hardware/software problems.
• Handle General Territory.
• Perform applicable preventative maintenance, per OEM specifications.

Skills/Experience:
Required Skills:

• A , personally ownedv ehicle, ability to travel overnight and pull after-hours on-call rotation.
• Standby and travel are a requirement, normally within a 150-mile radius.
• Needs mechanical abilities and printer skills as well as PC repair and software.
• Must have an active driver's license as well as reliable transportation.

Required Education:

• High school/College/Military/Tech School/IT course.

Required Years of Experience:

• 3 Years