P-DPD-

Field Service Technician Screening Questions :

• Is the candidate's resume accurate and up to date?
• Is the candidate comfortable with the entire travel area?
• Can the candidate work mornings, evenings, and nights?
• Describe the candidate's experience installing and servicing low voltage electronics or devices.
• Does the candidate have any construction experience or experience running wires / conduit?
• Has the candidate worked in a customer-facing position or environment?
• Does the candidate have a clean background and driving record to your knowledge?

Foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California.

We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of talented employees.

Over the past we have been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions

and services that redefine industry standards.

WHAT WE OFFER : $- / hr.

$- / hr.

Comprehensive healthcare benefits including medical, dental, and vision coverage;

Life / ADD / STD insurance; FSA / HSA options.

k) Plan with Employer Match

Generous Paid Time Off (PTO) policy

Observance of paid company holidays

Remote work schedule

ESSENTIAL JOB FUNCTIONS; but not limited to :

Work under the supervision of the Field Services Manager and guidance of Field Services Engineer

Install, service, and troubleshoot the Company's Cart Containment and other systems

Perform Preventive Maintenance of the Company's Cart Containment and other systems

Complete any service and repair work orders, primarily within your assigned areas as they arise

Travel (up to %) to various areas of the country, with flexibility of working night and weekend shifts, to complete installation, service and maintenance of the Company's systems

Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues

Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient

Assistance in the training of Field Services Technicians, ASP, and Contractors

Take and follow through on directions and instructions while remaining customer focused

Adhere to the Company's standard operating procedures

Abiding commitment to Company's Core Values, Mission, and Vision

Utilization of installation and service scheduling systems and other service and expense tracking

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Ability to perform multiple tasks in a fast-paced environment; adaptable

Attention to details

Be highly organized and efficient

Ability to take directions and follow through on instructions

Ability to handle difficult customers with diplomacy, tact, and problem-solving

Have good oral and written communication skills

Have good leadership skills

Have experience working with Security Camera Systems, Point of Sales Systems, Electrical

Devices, and Wireless Devices

Have experience with dustless concrete cutting and asphalt

Have experience installing devices in a retail environment

Have experience running wires through walls and ceilings

Have experience troubleshooting and tuning electrical devices

Have experience bending and running conduit

Have experience using power tools and scissor lifts

Computer and other software proficiency in installation and service scheduling systems and

other service and expense tracking

EDUCATION AND / OR EXPERIENCE

Minimum years of experience directly related to the installation of devices in a retail

environment such as point of sale systems, alarm systems, or security camera systems

Minimum years' experience in electrical and low voltage devices, concrete cutting, bending,

and running conduit, and running wires through walls and ceilings; and experience with power

tools and scissor lifts

Experience as general contractor or related fields are highly desirable

Strong communication and collaboration skills are a must to ensure cooperation and positive

results

Valid driver's license and clean driving record

Last updated : 2024-08-14