For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE:
Work on various accounting activities to include AR. Collect delinquent receivables in assigned areas. Provide customer service for all accounts in assigned areas.
TOP KEY ACCOUNTABILITIES:

• Process billing for customers through accounting system based on data received in sales orders and shipping confirmations.
• Accurately applies customer payments to open invoices as received.
• Collect delinquent receivables for assigned area as to improve the Company’s cash position while maintaining a positive customer relationship.
• Reconcile charge card payments to open invoices, issue instructions for cash application and notify field sales co-workers to correct disputes.
• Identify customer issues and send discrepancy notices to appropriate co-workers, following disputes to satisfactory resolution.
• Resolve customer disputes to ensure overall customer satisfaction.
• Ensure appropriate Sales Representatives are kept current on issues that may be delaying order approval.
• Provide paperwork copies and reports as requested in support of collection activities.
• Maintain collection activity file.
• Verify payment terms, funding sources, and ensure proper documentation is in place.
• Respond to customer service calls relevant to billing errors, refund requests, tax exemption status and initiates appropriate action.
• Assist the accounting team in the preparation of monthly and quarterly reports and financial statements as well as quarterly close processes.
• Review and resolve issues with financial and operational reports.
• Compare purchase orders, prices, terms of payment and other charges.

EDUCATION EXPERIENCE KEY TRAITS:

• High School diploma or GED.
• Six months to one year related experience preferred.
• Excellent oral and written communication skills and strong customer service skills.
• Demonstrated ability to evaluate customer financial date to establish adequate lines of credit.
• The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.
• Incumbents may be requested to perform job related tasks other than those specifically presented.

TYPICAL PERFORMANCE TARGETS:

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
• INNOVATION: Step changed delivery in safety, quality, and/or cost.

LANGUAGE SKILLS:

• Primary language used in daily operations is English.
• Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

MATHEMATICAL SKILLS:

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS:

• To perform this job successfully, an individual should have knowledge of Microsoft Office suite, Excel, and Word specifically.
• Experience with Net Suite is a plus.

DECISION MAKING REASONING:

• Able to be accountable and responsible for tasks assigned.

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.