The Pediatric Movement Center (PMC) is a therapist-owned small business with locations in Hagerstown, MD and Frederick, MD. We are a community-focused outpatient clinic providing physical therapy, occupational therapy, speech therapy, nutrition therapy, developmental classes, and community events to children up to 21 years of age.

Job Description

We are recruiting for a Full Time Client Services Office Coordinator to join our outpatient services team in our Frederick clinic. In this role, the coordinator will handle customer service inquiries and coordinate appointments for patients and therapists based on procedures requested, as well as other assigned duties.

The Office Coordinator will demonstrate consistent professional conduct, have a positive attitude, and be detail-oriented. The role requires excellent verbal and written communication skills, excellent interpersonal skills, computer competency, and knowledge of standard office procedures and equipment. The Office Coordinator must be organized, self-motivated, and able to manage a demanding workload with accuracy.

This position will involve clerical duties that may also include the following:

Maintaining databases

Assisting with medical record duties (saving/purging files)

Faxing and scanning patient documents

Entering patient notes into medical records

Answering phones

Taking appropriate action when responding to questions from patients and/or staff

Updating patient account information

Ensuring all necessary equipment and testing supplies are available to staff

Collecting patient copays and account payments

Completing scheduling and appointment reminder phone calls

Assist with questions and requests regarding KidMotion and Wellness programs

Ensure all office supplies are stocked

Ensure that the office and lobby are clean and organized at all times

Monitor and analyze OMS data in collaboration with Client Services Manager

Create and evaluate weekly goals with the Client Services Manager

Job Type: Full Time

Benefits: (for eligible positions)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• TBD upon hire

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location