What are the responsibilities and job description for the Level 2 Computer Technician - Systems Administrator position at Pegasus Technologies?
Job Description
Why Join Pegasus Technologies?
At Pegasus Technologies, we believe in empowering our team to make a difference every day. We offer:
We’re seeking a skilled Level 2 Computer Technician to join our on-site team in Kennett Square, PA. The ideal candidate will bring 3-5 years of experience supporting Microsoft-based networks and systems. In this role, you’ll balance remote technical support, on-site client visits, and project implementation to ensure the success and satisfaction of our clients.
If you’re passionate about problem-solving, enjoy learning new technologies, and thrive in a dynamic work environment, we’d love to hear from you.
Key Responsibilities
Company Description
Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but
personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
Why Join Pegasus Technologies?
At Pegasus Technologies, we believe in empowering our team to make a difference every day. We offer:
- Competitive base salary with performance-based growth opportunities
- Comprehensive health, dental, and vision insurance
- 401K with company matching
- Bi-annual performance reviews to support your professional development
- A collaborative, team-oriented environment
We’re seeking a skilled Level 2 Computer Technician to join our on-site team in Kennett Square, PA. The ideal candidate will bring 3-5 years of experience supporting Microsoft-based networks and systems. In this role, you’ll balance remote technical support, on-site client visits, and project implementation to ensure the success and satisfaction of our clients.
If you’re passionate about problem-solving, enjoy learning new technologies, and thrive in a dynamic work environment, we’d love to hear from you.
Key Responsibilities
- Provide remote and on-site technical support for clients’ IT systems.
- Troubleshoot and resolve escalated technical issues.
- Monitor and respond to support requests via phone, email, and ticketing system.
- Design and implement IT solutions for client projects.
- Maintain accurate documentation of client systems and interactions.
- Collaborate with team members to ensure consistency of service.
- Assist with technical sales support and project planning.
- Operating Systems: Windows 7/8.1/10, Windows Server (2008, 2012, 2016, 2019).
- Active Directory: Administration, group policies, and support.
- Networking: TCP/IP, DNS, DHCP, firewall configuration.
- Email Systems: Office 365 migration/deployment, Exchange Server administration.
- Security: Spyware/virus removal and adherence to data security best practices.
- Other Skills: Windows command line, registry modifications, NTFS/share permissions, batch file creation, and hardware troubleshooting.
- Proven ability to troubleshoot complex problems systematically and efficiently.
- A natural curiosity for technology and a passion for continuous learning.
- Strong verbal and written communication skills to effectively interact with clients and team members.
- Excellent customer service mindset with a focus on client satisfaction.
- Ability to manage multiple tasks and maintain productivity standards.
- Team player who can also work independently when required.
- Experience adhering to operational procedures, including documentation and time tracking.
- Valid driver’s license, reliable transportation, and a functioning cell phone.
- Industry certifications (CompTIA, Microsoft, etc.) are a plus.
- Experience designing, implementing, and managing IT projects.
Company Description
Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but
personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
