Job Title: Lead Adoptions Coordinator

Department: Adoptions

Reports To: Adoptions & Retail Manager

FLSA Status: Non-exempt

Pay Rate: $19.00 Hourly

SUMMARY

Assists Adoptions & Retail Manager with supervising Adoptions Coordinators in handling daily duties associated with the Adoption department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assures Adoptions Coordinators comply with standard operating procedures to ensure quality customer service and positive productivity.

• Work closely with Adoptions & Retail Manager to resolve conflicts with internal and external stakeholders; identify and address employee relations, operational and protocol issues; and evaluate staff performance.

• Assists in reviewing existing procedures and provides feedback for changes to ensure the needs of staff and animals are met.

• Oversee the training, scheduling and placement of adoption volunteers.

• Assists Adoptions & Retail Manager with the creation and management of staff and volunteer schedules.

• Facilitate adoptions

• Provide quality customer service in responding to client inquiries, including answering phone calls, voicemails, emails, and in-person inquiries.

• Ensure end of day processes are complete, and accurate financial and adoption records are submitted in adherence with protocol.

• Cleaning of adoption areas as necessary (ie: urine, fecal matter, bodily fluids, dirt and mud)

• Handle dogs and cats of all breeds, size and temperament.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must support the Animal Rescue League’s mission, policies and practices

• Must be able to provide accurate information to the public at all times

• Must adhere to the company’s dress code and have the ability to deal tactfully and effectively with the public

• Must have good oral and written skills

• General knowledge of care, cleaning and keeping of domestic dogs and cats

• Ability to multi-task, organize and perform detailed tasks efficiently and with accuracy

• Ability to be diplomatic and informative

• Maturity, good judgment and a professional disposition

• Ability to follow guidance of the behavior team relating to behavioral modification and training

• Must be computer literate

• Must have excellent phone etiquette

• Must have general knowledge of applicable Palm Beach County Animal Control Ordinances

• Must be available seven days a week (weekends required)

• Must have two (2) years’ experience within a shelter environment

PREFERRED QUALIFICATIONS

• Working knowledge of Chameleon shelter database

• One year related experience and/or training involving retail sales, secretarial and/or customer service experience

EDUCATION and/or EXPERIENCE

• High School Diploma or GED

• Basic computer skills including but not limited to ability to access databases, check company e-mail, etc.

COMPUTER SKILLS

• Working knowledge of personal computers

• Ability to complete data entry

MATERIALS and EQUIPMENT USED

• Multiline phone system

• Computer

• Copier

• Cash Register or POS system

PHYSICAL DEMANDS

The physical demands described here are representative of those that must met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is consistently required to sit, stand, lift and twist. In addition, the employee is constantly required to talk, hear and use hands for grasping, reaching and other operative tasks. The employee is required to stand and stand or move frequently. The employee will also be required to bend neck and twist body. The employee will be required to consistently lift an animate or stationary object of up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is frequently exposed to animal odors and animal fur.

• The noise level in the work environment is usually moderate to loud.