At Pei Wei, Shift Leaders directly assist our Management teams and play a critical role in the success of our restaurants. Our Shift Leaders share the responsibility for training and guiding the behaviors of other team members. Success in this role requires the ability to work all aspects a restaurant from guest service to kitchen execution. Additionally, capacity to understand and use back-office systems is critical to the role. Being comfortable as a leader is essential since Shift Leaders are asked to take the lead role in the absence of the Management. Essential Functions:

Competencies:
Action Oriented

• Consistently works hard at an appropriate pace
• Is energized by taking on challenges
• Is committed to the brand and the team
• Looks for and shares ways to improve team performance

Customer Focused

• Puts needs of guests and team members first
• Identifies ways to exceed customer expectations
• Effectively handles difficult customer situations
• Notifies Managers of customer service failures or employment concerns in a timely manner Self-Motivated
• Is passionate about individual and team success
• Looks for ways to go above and beyond
• Takes feedback positively and applies it to improve performance
• Maintains high performance when leadership isn't present

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.