324 Customer Service Manager Jobs in Grand Rapids, MI
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Pella of West Michigan is Hiring a Customer Service Manager Near Grand Rapids, MI
We are looking for a Project Coordinator Manager to lead our Project Coordinator team. This position is based in our Grand Rapids office and supports the team, while assisting homeowners, builders, installers, and our sales team to coordinate window and door delivery, service and installations. This is the person who thrives on juggling multiple projects and tasks at the same time and feels accomplished when a project comes together.
Project Coordinator Manager Responsibilities and Duties
- Training and mentoring new Project Coordinators
- Serving as the day-to-day point of contact for the Project Coordinators
- Managing the performance of the Project Coordinator Team, ensuring internal and external customer service standards are consistently upheld
- Develop new processes to increase efficiencies in the Project Coordinator team
- Scheduling installations, delivery, service and order verification by coordinating dates & times with Sales Reps, Homeowners, builders, site superintendents and Installers via phone call, text, and email
- Collecting payment from customers
- Responding to and resolving customer concerns/complaints
- Confirming that all customer requirements have been met and well documented
- Using and training on Pella proprietary software to complete all parts of the job
Benefits
- Great benefits including medical, dental, vision, LTD, Life insurance and a 401k match!
- The opportunity to join our company as we experience record growth
- A fun and successful team culture that was voted in 2019 - 2022 as a Best & Brightest Company to work for in West Michigan! – see links below to watch our videos and learn more!
The Project Coordinator Manager position plays a critical role in our customers’ experience as they go through the window & door purchase and installation process. Your work will make a significant impact!
Learn more about us!
- Pella By Horne in a word: https://vimeo.com/565640311/d21a394099
- Our Culture: https://vimeo.com/568574292/226fd8e61f
- How We Care: https://vimeo.com/580919912/0e0529bb95
Keywords: Administrator, Admin Assistant, Administrative Assistant, Executive Assistant, Scheduler, Logistics Coordinator, Project Coordinator, Project Manager, Office Manager, Senior Project Manager, Senior Project Coordinator, Project Coordination, Customer Support Manager, Customer Service, Customer Service Manager
Job Type: Full-time
Salary: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Job Summary
Full Time
Wholesale
$89k-115k (estimate)
07/05/2024
08/30/2024
pellabyhorne.com
GRAND RAPIDS, MI
25 - 50
1967
Private
JOHN ESTABROOK
$10M - $50M
Wholesale
Related Companies
The job skills required for Customer Service Manager include Customer Service, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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