24 Customer Service Representative Jobs in Monroeville, PA
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Pella Windows and Doors | Gunton Corporation is Hiring a Customer Service Representative Near Monroeville, PA
RequirementsGENERAL RESPONSIBILITIES
- Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.
- Develop and maintain trusting relationships and communication with peers, the management team, and internal and external customers, enhancing the ability to provide outstanding customer service.
- Qualify, initiate, and manage service events (i.e., equipment, time, parts, and manpower required to complete a service order on the first trip).
- Manage Service Technician schedules to lower drive time and increase service time thus maximizing the average number of service calls (trips) that a technician can complete daily.
- Set customer expectations regarding warranty and payment.
- Use professional customer service skills to defuse emotional situations and reach resolution.
- Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer.
- Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
- College degree or work equivalency
- Customer service experience
- Past call-center or sales experience, a plus
Job Summary
Full Time
$38k-48k (estimate)
07/17/2024
08/09/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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