8 Bilingual Customer Service Representative (In-office) Jobs in Wheaton, IL
PELOTON Workforce is Hiring a Bilingual Customer Service Representative (In-office) Near Wheaton, IL
Customer ServiceReceives and reviews Customer Service work orders and assists Logistics Manager to determine if billable or warranty work. Partner with manager to respond quickly to customer needs consistently and positively.
Maintains daily work order report and provides detail and updated report for weekly Customer Service meetings. Maintains accurate and detailed records of all communications.
Notifies customer with Work Order Acknowledgement or Work Order Completion form when work order received or completed via e-mail or fax.
Responsible for handling customer inquires, through telephone communication, faxes, or e-mails in a timely professional manner.
May review customer or warranty files to determine color or supply needs.
Works with Quality Control Inspectors on Customer Service issues while they are on the job site to resolve issues in a timely manner.
Communicate problem areas that effect Customer Service, Production, Construction, Product Specialist and Quality Control to Logistics manager.
Qualifications
- Must be fluent in both English and Spanish.
- 2yrs. minimum customer service (previous experience in commercial construction a plus)
- Strong phone etiquette and communication skills.
- Ability to perform outbound calling and analyze customer needs.
- Multilingual abilities and experience in upselling are a plus.
- Strong experience in telephone Customer Service communication skills. Displays good listening skills and the ability to communicate to people with professionalism and willingness to extend yourself to meet other people’s needs.
- Intermediate or above computer knowledge in Microsoft Word and Excel.
PELOTON Inc. is a Nevada based corporation operating two staffing agencies – PELOTON workforce, founded in Las Vegas in 2013, and The Frank Group, a 62-year old company located in St. Charles, IL , acquired by PELOTON in 2019.
Job Summary
Full Time
$51k-66k (estimate)
06/22/2024
08/21/2024
The job skills required for Bilingual Customer Service Representative (In-office) include Customer Service, Scheduling, Listening, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative (In-office). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative (In-office). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative (In-office) positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative (In-office), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative (In-office). You can explore the career advancement for a Bilingual Customer Service Representative (In-office) below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
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Enrolling new customers, offering new products and services to existing customers.
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A representative needs to build rapport with customers to secure sales or create a substantial client base.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.
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