WE are PEM! A mid-sized property management company looking for an experienced Maintenance Supervisor . This is a great opportunity for a highly motivated "Top in Your Field" individual to be a part of a great team and lead an awesome maintenance staff at one of our standout apartment communities. The candidate will receive great pay, paid time off, health insurance, and 401K. The candidate will only have to be on call 1-2 weeks out of the month. Responsible under the direction & supervision of the Property Manager for the overall appearance and maintenance of the property in keeping with sound engineering practices and procedures.

ESSENTIAL JOB FUNCTIONS:

• Supervise the maintenance and operation of the property within the constraints of company policies/procedures and approved budget..
• Contribute to revenue generation and exceeding occupancy goal(s) by ensuring available inventory of units, turning make-ready units and completing resident requests completely and expeditiously.
• Providing exceptional customer service to residents, prospects and to other team members.

1. Customer Relations

• Receive, investigate, and resolve resident concerns. Meet with new residents and thoroughly explain their rights and responsibilities.
• Perform grounds inspections (multiple times daily). Identify any problem assets, address all areas of concern with the property manager, and ensure the discrepancy is immediately corrected.
• Receive, investigate, and resolve resident concerns within 48 hours of notice. Meet with new residents and thoroughly explain their rights and responsibilities. Escort new residents to their units, provide move-in checklist and explain functions of appliances and thermostat.

2. Property Management

• Ensure property is fully compliant with Always Audit Ready program.
• Coordinate with the Property Manager all move-in and move-outs, provide detailed list of damages and charges to Property Manager within 2 days of move-out to facilitate deposit accounting and maintain a schedule for completion of apartment make-readies in accordance with our standardization policy.
• Make recommendations to the Property Manager for needed repairs and improvements to the property to maintain the best quality property possible.
• Maintain exterior of the property daily, to provide clean and acceptable curb appeal at all times, with the assistance of a Maintenance Technician, Housekeeper and Groundskeeper, as assigned.
• Oversee work by outside contractors and vendors, ensure that the agreed upon scope of work is adhered too, any growth work must be pre-approved by the regional construction manager; keep the Property Manager informed. Assure that all apartments scheduled for move-ins are completely ready for the new resident prior to move-in date.
• Maintain and supervise proper maintenance of all common area amenities. Inspect daily, weight room equipment, swimming pool(s), hot tub, saunas, clubhouse, pool area and pool furniture as applicable to the individual property and report findings to the Property Manager.
• Make a regular inspection of all common area lighting, sprinkler systems, fire prevention systems and fire extinguishers as required.
• Establish and follow a program of preventive maintenance on the property (i.e., air conditioner filter replacement).
• Reporting and keeping records showing logs such as snow removal, swimming pool, etc. Ensure all required MSDS Sheets are on-site and retained in accordance with governing laws. Maintain compliance with OSHA regulations and hazardous chemicals program.
• Ensure safety equipment is maintained on site (i.e., first aid, eye wash, eye protection).
• Become familiar with all equipment operation, maintenance requirements, implied warranties and manufacturer's recommendations for proper maintenance.
• Maintain a schedule with the Property Manager to assure the availability of "on call" personnel for after hours, weekends and holiday emergencies.
• Maintain an up-to-date inventory of all equipment, tools and supplies applicable to maintenance of the property.
• Reports and paperwork: Preparation of all required and assigned reports, on a daily, weekly, or monthly basis as assigned. Ensure all reports are accurate and submitted prior to deadlines.
• File maintenance: Establish and maintain complete files of correspondence, documents, and unit maintenance files.
• Expense Management.
• Manage purchases required to maintain normal operations.
• Establish minimum and maximum spare parts inventory, conduct periodic spare part/appliance inventory audit.
• Submit all purchases to Property Manager for approval and ensure that all supplies or services are ordered properly.
• Receive and review all purchase quotes (services and material), request purchase orders, receive material/services against the purchase order and submit packing slip to property manager to receive against the purchase order and facilitate payment.
• Review expenses on a monthly basis and take the necessary steps to maintain costs within the budget.
• Assist Property Manager in preparation of budget as it relates to maintenance expenses.
• Other duties as assigned.

3. Employee Relations

• Supervise and assign duties for the Maintenance Technician, Groundskeeper and Housekeepers, in coordination with the Property Manager. Assist Property Manager in the hiring, counseling, training, and termination of employees.
• Assist in maintaining employee files, attendance records, performance records and corrective action records.
• Must establish a comprehensive training and development program to subordinates to include but not limited to:
• Complete Grace Hill Fair Housing training curriculum.
• AMA (or local equivalent) offered training courses.
• Wilmar training (HVAC, appliance repair, etc.)
• Pool certification.

4. Fair Housing

• Must have firsthand knowledge of Fair Housing and Retention as stated by law.

ADDITIONAL REQUIREMENTS:

• Candidates must be willing to be on-call 1-2 times per month.
• Pay will be based on experience, property size and certifications.
• Benefits are based on full time employment.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Electrical: 8 years (Preferred)
• Plumbing: 8 years (Preferred)
• Supervising: 5 years (Preferred)
• Property management: 5 years (Preferred)
• Maintenance: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)
• Certified Pool Operator (Preferred)
• HVAC Certification (Preferred)

Ability to Relocate:

• Clarksville, TN: Relocate before starting work (Required)

Work Location: In person