JOB
Position is responsible for the establishment and enforcement of child support orders and has control and responsibility for the financial management and accounting of these support orders. Position performs duties and responsibilities with considerable independent judgment under the regular supervision of the Child Support Supervisor.This position requires thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys. Other duties may be assigned to the worker when deemed necessary by the Supervisor.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
EXAMPLE OF DUTIES
Provide child support services to TANF and non-TANF clients. Collect and assess information to ensure ACTS opens cases at the appropriate service level. Advise client on the importance of legally establishing paternity for children born out of wedlock. Interview and advise the non-custodial parent regarding his/her responsibility for dependent children.Verify the location of the non-custodial parent, verifying all information for correctness then analyzing the information and determining which steps to follow going forward. Explain to the absent parent the laws and procedures regarding paternity and child support, medical insurance for dependent children and the various remedies available through voluntary agreements and court actions. Assess the case and make appropriate referrals to State and Federal locate resources.Review the case to see if paternity is at issue in the case. If determined, appropriate means should be used to establish paternity. When non-custodial parent voluntarily admits paternity, this role must see that the necessary legal documents are prepared and completed through ACTS, gaining all required signatures to file properly with the court. If non-custodial parent fails to keep appointment of fails to agree to any terms of the voluntary process, this role must proceed with the appropriate litigation.Interview client and non-custodial parent to determine income, expenses, medical insurance availability and responsibility for other children, verifying all information prior to completing the North Carolina child Support Guidelines Worksheet. This role will utilize the North Carolina Child Support Guidelines to determine the support amount, preparing legal documents, providing in-depth case investigation including documentation of past paid public assistance, employment verification, calculation of support guideline worksheet, determination of prior maintenance and availability of medical insurance. If the non-custodial parent agrees to the support amount, the agent will proceed with the completion of the Voluntary Support Agreement. If the non-custodial parent fails to keep appointment or agree to any terms of the voluntary process for child support, then the agency must proceed with court action. This role will assist the attorney with case preparation and testify in any court hearing. Once support is established, the agency must implement wage with holding and medical coverage through the non-custodial parent’s employer.This role is responsible for monitoring the terms of the order through reviewing the information in ACTS, determining status, and identifying delinquency statuses using the appropriate guidelines. After identifying delinquency, determining the appropriate enforcement tool, and proceeding with the appropriate action.This role must communicate routinely with clients, non-custodial parents, and employers about the child support process. Must have thorough knowledge of all aspects of services and be able to explain to clientele. The agent must maintain a professional relationship with local resources, Sheriff’s department, etc.The agent must review cases as needed to determine any potential need for changes in court order or other provisions.This role will review incoming out of state cases and determine if it is correctly established in ACTS, reviewing all petitions and legal documents to be sure they are correct. This role needs thorough knowledge of UIFSA and the concept of continuing exclusive jurisdiction as it applies to each case; knowledge of the Child Support Services program; knowledge of interstate policies and procedures; knowledge of State and Federal regulationOther duties as assigned.
SUPPLEMENTAL INFORMATION
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires standing and occasionally requires walking, sitting, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).