BUSINESS APPLICATIONS TRAINER

(Full-Time Exempt)

Open Date: 25 April 2024

Close Date: 8 May 2024

Anticipated Start Date: 1 June 2024

PENINSULA COLLEGE’S COMMITMENT TO EQUITY

Our collaboratively developed shared definition of equity is that as a College “we aspire to ensure that all students, faculty, and staff have access to resources and support in proportion to their needs and that they feel respected, connected, and can thrive in their goals.” Peninsula College’s equity efforts are led by an Equity Standing Committee with cross-campus representation. The committee appoints equity work groups and develops, assesses, and updates an annual equity plan. That committee’s collective work has identified the need for a position that can lead the College’s work in equitable hiring practices and equity training for all employees and that can act as resource for the College’s equity partners by sharing expertise and leadership.

THE COLLEGE

Located in the northwest corner of the United States, Peninsula College is nestled in the foothills of the Olympic Mountains. The main campus in Port Angeles, Washington, overlooks the Strait of Juan de Fuca and the nearby city of Victoria, British Columbia, and has easy access to the Pacific Ocean, Olympic National Park, and Seattle. Port Angeles is two hours from Seattle and a one-hour ferry ride to Victoria, Canada. The College is honored to serve six sovereign American Indian nations in the region: Jamestown S’Klallam, Lower Elwha Klallam, Quileute, Makah, Hoh, and Port Gamble S’Klallam.

The College is honored to have strong relationships with these six federally recognized Tribes in the College’s service district. The College is home to Longhouse of Learning. It is the first Longhouse in the nation to be built on a community College campus. The College offers transferable Indigenous language courses in Klallam/S’Klallam, Makah and Quileute and Hoh languages. Instructional programs include a Tribal Homeland Security & Emergency Management certificate and an Integrated Indigenous Studies transfer pathway. The College is committed to doing more and taking future direction from the Tribes.

As a public comprehensive community college with baccalaureate-granting authority, Peninsula College is highly regarded by businesses, schools, and community partners for its culture of inclusiveness, innovation, high academic standards, and community engagement. The College is part of the 34-college Washington State Community and Technical College System and is accredited by the Northwest Commission on Colleges and Universities.

The College serves more than 2,500 students through its main campus and Port Townsend and Forks campuses, its correctional facilities, community education, and its online course offerings. The College community is vibrant, engaged, and known for its commitment to serving the diverse needs of the local communities across its 3,600 square mile service district.

The College culture is defined by its Guiding Principles and its shared governance model, which values respect, open and honest communication, integrity and collaboration. The College is a leader in the Guided Pathways work in Washington State and sees developing an equitable and socially just institution as a central part of that work. The College is highly regarded as a warm and welcoming place. Click here for a video about Peninsula College.

At Peninsula College, we are committed to fostering a culture of lifelong learning and continuous improvement. Our Administration Division team, encompassing Information Technology, Fiscal and Facility Operations, Campus Safety/Emergency Management, plays a pivotal role in this mission. We are currently seeking a Business Applications Trainer to join our dynamic team. This individual will be at the forefront of facilitating training across various business application systems, thereby supporting our work in student services, human resources, finance, and instruction.

POSITION SUMMARY

The Business Applications Trainer will serve as an innovative facilitator dedicated to enhancing organizational effectiveness through delivering training and assistance with technical solutions. This role involves close collaboration with the Business Applications Analyst, IT Department, CTC Subject Matter experts (SME’s), and front-end users to identify needs, design materials, and deliver best practices. The ideal candidate will possess a strong foundation in educational methods, exceptional communication skills, and a passion for technology.

The Business Applications Trainer is expected to assist in project and organizational change management support within and between departments, provide training/job aids, and transfer knowledge to staff where required.

Key Responsibilities

• Help coordinate functional, technical and business process alignment.
• Develop and facilitate department-specific and organization-wide training sessions on tools, programs, business application systems, and best practices.
• Collaborate with IT Support to develop innovative and engaging technical training workshops. Evaluate the effectiveness of training events and make continuous improvements.
• Serve with the Data Integrity Group (DIG) and Lean process improvement.
• Facilitate project and organizational change within and between departments.
• Produce training schedules, create course content, prepare materials, and execute training sessions.
• Report on training outcomes and evaluate the training framework's overall effectiveness.

TRAINING:

• Develop and facilitate end-user, in-person and online trainings
• Provide knowledge transfer and job aids to department staff when required.
• Perform other related duties as required and deemed appropriate in support of the Information Technology Department Services and the PeopleSoft/ctcLink system.

The PeopleSoft/ctcLink system is in a constant state of development and change. This description is not intended to cover every aspect of this job. We are a team that works together to meet the needs of those we serve, and every member of the team is expected to contribute, even beyond the specific responsibilities listed in this description since the system is in fluid development.

TECHNICAL AND OPTIMIAZATION RESOURCE:

• Assist in all training aspects of the ctcLink modules and work as a liaison among department staff and project stakeholders to elicit, analyze, communicate, prioritize, clarify, train on requirements for changes to business processes and information ctcLink objectives.
• Individually and in collaboration with other team members, identify technical concerns, troubleshoot, document and create materials to assist in communicating proposed solutions to groups and individuals.
• Facilitate and promote continuous improvements and business process analysis of PeopleSoft/CtcLink modules in collaboration with SBCTC staff and Peninsula College subject matter experts.
• Assist and serve as a backup to ctcLink system security and configuration and an additional backup contact between Peninsula College and WA State Board of Community and Technical Colleges (SBCTC).

CUSTOMER SERVICE:

• Respond in a timely manner to help tickets, email, and phone calls to assist college users on PeopleSoft/CtcLink and other business application technology tools as needed.
• Collaborate closely with the Business Applications Analyst to assess and address support issues, escalating them when necessary.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Embody the College’s Guiding Principles and model high levels of integrity, ethics, and transparency.
• Ability to relate well to diverse populations, students, faculty, staff, and the general public in a friendly, courteous, and respectful manner.
• Agile methodologies, strong interpersonal skills, and sound professional judgement
• Strong analytical and problem-solving skills.
• Strong planning, organizational, and time management skills.
• Excellent communication skills including verbal, written and active listening.

QUALIFICATIONS:

• Bachelor's degree in Education, Public Administration, Information Technology, or a relevant field (or equivalent practical experience).
• Proven experience as a Technical Trainer or in a similar organizational training role.
• Experience in designing and delivering training materials and courses.
• Knowledge of higher education processes and a commitment to diversity, equity, and inclusion.
• Excellent communication and organizational skills, with the ability to engage large groups effectively.
• Proficiency in MS Office, process mapping software like Visio, and familiarity with modern training techniques.
• Agile methodologies, strong analytical and problem-solving skills, and the ability to work on multiple projects simultaneously.

PREFERRED PREVIOUS EXPERIENCE:

• Certification(s) in Project Management, Change Management, ITIL, Lean and/or Business Process Reengineering, or other directly applicable areas.

REQUIRED PHYSICAL ABILITIES:

Similar to those of any office-based position. Ability to sit, stand, move about the campus for required meetings, lift up to 25 lbs. of office equipment, books, etc. Operate digital office equipment, navigate web and other computer environments.

REQUIRED WORK SCHEDULE AND ENVIRONMENT:

Position is normally scheduled for 40 hours Monday through Friday, during the normal hours of operation, at the Port Angeles campus. This is a 12-month position.

REQUIRED BACKGROUND CLEARANCE:

Yes.

EMPLOYMENT PAY AND BENEFITS INFORMATION

• Full-Time Exempt position
• Annual Salary Range: $75,000.00 - $85,000.00
• Anticipated monthly salary: $6,250.00 - $7083.34

Full Time Employee Benefits:

• Excellent benefits package including medical, dental, life, and long-term disability insurance; paid vacation and sick leave; retirement plan options; optional credit union and tax-deferred annuity programs. Peninsula College contributes $1,145 per month towards the cost of the Washington State employee insurance programs. The college also supports professional development.
• Peninsula College is a qualified employer for the Public Service Loan Forgiveness program. If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.
• Full-time employees are eligible to apply and participate in the Peninsula College Employee Tuition Program.
• Sick leave accrual is 8 hours per month.
• Vacation Leave accrual is 16 hours per month.

Application Submission Procedure:

A complete application file will include:

• College employment application (online)
• PDF - current resume
• PDF - Cover letter addressing specific qualifications of this position, and provide a one to two sentence statement on how you may be able to contribute to a culture of equity at Peninsula College
• PDF - three current professional references qualified to assess your experience and ability to perform the duties specified. Please include references’ name, email addresses and telephone numbers

* In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire.

* Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Application materials may be uploaded electronically, by mail, or email:

Human Resources

Peninsula College

1502 E. Lauridsen Blvd.

Port Angeles, WA 98362

Phone: (360) 417-6298

Email: pchr@pencol.edu

Applications submitted electronically will be accepted without signatures.

Jeanne Clery Statement:

Notice of Availability of Annual Security Report—Peninsula College’s Annual Crime/Security Report is available here, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information. To obtain a paper copy of the report, please call 360-417-6559.

Non-Discrimination and Anti-Harassment:

Peninsula College is compliant with Title IX best practices. For more information visit, Anti-Harassment and Nondiscrimination | Title IX.

Peninsula College does not discriminate on the basis of race, creed, color, religion, national origin, families with children, sex, marital status, sexual orientation, including gender identity, age, honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability in its programs and activities. Coordination of compliance is the responsibility of the Human Resources Officer, Hanan Zawideh, hzawideh@pencol.edu, (360) 417-6212.

Requesting Accommodations for Employment:

Please contact the Peninsula College Human Resources office, 360-417-6298 or email pchr@pencol.edu to request for any accommodations.

Peninsula College is an equal opportunity employer.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Port Angeles, WA 98362: Relocate before starting work (Required)

Work Location: In person