**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patient Access Associate: Front Desk

Full Time: Monday through Friday 06:45AM-3:15PM

Location: PMPH 1 Plainsboro Road Plainsboro NJ. 08536

Required training that will be 5-7 days during the day no evening or weekend training available .

Required to push a workstation on wheels.

Position Summary:

Under general supervision, the ED and Inpatient Patient Access Associate is responsible for computerized patient registration within the Emergency Room and Admission Areas. All patient data must be validated to maintain the integrity of the medical record: including obtainment and verification of all required demographic, insurance information to ensure accurate and timely reimbursement, revenue collections (Time of Service).

Responsible for registration functions, patient safety and compliance, comfort care, patient experience/customer service in a fast paced, Emergency Department and Admissions that provides 24/7 service.

Job Duties/Responsibilities:

Greets patient with a positive and professional attitude and initiates registration process. Selects the correct patient through properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system.

Performs follow up on assigned third party accounts for all ED and Inpatient admissions. Follow up includes but is not limited to verifying eligibility, obtaining benefits, ensuring authorization/referral requirements have been completed i.e. Drug screenings, Global International patients, attain appropriate referrals for hospital contacted facilities.

Demonstrates flexibility and adaptability to changing work environment. Demonstrates willingness to meet the needs of departmental operations effectively as an individual and team member.

Support Customer Service and Performance Improvement goals of the Department.

Determines and appropriately documents out of pocket responsibility for services as related to insurance contracts or Penn Medicine Princeton Health Fee Schedules (i.e. Self-Pay Fee Schedule). Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary refers patient to Financial Counselor and/or Medicaid Screener for assistance.

Performs follow up on assigned third party accounts for all ED outpatients or Hospital Admissions (IP and OBS). Follow up includes but is not limited to verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed.

Required Education & Skills:

Education

High School Diploma or GED

Related Work Experience:

Two years of medical experience, with previous hospital or physician office registration experience preferred.

Preferred Experience/Skills:

Knowledge of third party payor requirements.

Must be proficient in insurance verification process using online techniques.

Computer skills, customer service, medical terminology and the ability to do multiple tasks simultaneously.

Excellent written and verbal communication skills and superior interpersonal skills with a variety of individuals are essential.

Medical, Dental, Vision, RX coverage plan options that best fit your personal & family needs

Flexible Spending and Health Savings Accounts (FSA/HAS) to save pre-tax dollars

403b Retirement Savings: Our employer contribution begins on Day 1 of your employment

Generous Paid Time Off benefits that give you the work-life balance today's world needs

Prepaid tuition assistance is available to benefit-eligible employees for approved courses of study after completing six months of employment.

Benefits at PMPH/Penn Medicine:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! *

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 220995