Job Overview

Summary / Objective

The Internal Advisor manages repair orders on dealership inventory requiring service repair or external conditioning. Promote and attain dealership standards for superior workmanship.

Essential Functions

• Ensures inspections are performed for new vehicles, used / CPO vehicles, and dealer trades vehicles and writes repair orders for those inspections
• Communicate and collaborate with the internal service team where applicable and appropriate
• Closes repair order as appropriate
• Supervises all cleaning and prepping of new and used vehicles
• Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
• Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
• Complies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately
• Communicates with Supervisor if additional work is needed
• Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; Reports any deviations to management immediately
• Understands the terminology of the automobile business and keep abreast of technology changes
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements.
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Participates in community activities and special with product knowledge and informational sessions
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
• Able to take direction from multiple employees and prioritize work
• Good communication skills, including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools, and repair processes
• Outstanding attention to detail with a commitment to quality
• Ability to use technical reference materials and technical manuals in written and online formats
• Ability to communicate technical terms to non-technical audience
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize

Supervisory Responsibility

None

Work Environment / Physical Demands

Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work.

May experience loud noise on a regular basis.

Medium / Heavy Work Will lift over 50 pounds with assistance device required and / or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.

This position will require the employee to be standing for prolonged periods of time

This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis

This position involves repetitive motion

This position requires the ability to talk and hear

Must be able to wear all required personal protective equipment

May work in extreme heat or cold

May encounter hazards

Position Type / Expected Hours of Work

Works evenings, weekends, and holidays as required.

Required Education and Experience

High school diploma or the equivalent or equivalent combination of education and experience

Preferred Education and Experience

Prior experience in service department

Additional Eligibility Qualifications (Certification / Licenses / Registrations)

Valid Driver's License

Last updated : 2024-07-02