6 Call Center Representative Jobs in St Louis, MO
people health center is Hiring a Call Center Representative Near St Louis, MO
Essential Duties And ResponsibilitiesEnsure that proper phone etiquette is adhered to at all time when confirming the appointment via phone by announcing: I am calling to Confirm/Remind you of your appointment @ PHC, On MO/DD/YR with DR/MS/MR _________@ location, will you be able to keep this appointment.
Ensure that the consumer address, telephone number at minimum is updated with each appointment in the NextGen system.
Educate consumer of service and program offered at PHC
Instruct all consumers to bring picture ID, current insurance card, co pay if applicable and to arrive 30 minutes prior to appointment time for new consumers and 15 minutes prior to an appointment for established consumers
Assist in consumer with rescheduling cancelled appointment due to change in the providers schedule and appropriately document method if notification in the NextGen system
Select the appropriate appointment event and location
Assist consumer with rescheduling and/or canceling appointments
Verify consumer’s appointments upon request
Document when an appointment has been filled or cancelled
Telephone or write consumers to remind them of their appointment or cancellation
Document applicable information regarding patient’s appointment in the comments section in NextGen system
Ensure that each incoming or return appointment is schedule per the provider’s request
Contact Central Scheduling department immediately when unable to honor appointment request for further directions.
Become and remain proficient in adding exception and templates to resources/providers schedule
Become and remain knowledgeable of operation of NextGen System
Prior to ending the call after verifying an appointment in the NextGen system always instruct consumer to bring in proof of income documents required to be considered for self pay patient status.
Ensure that arrangements are cancelled for patients requiring the service of a translator for language or for the hearing impaired are addressed promptly. Form must be completed, faxed and note documented in NextGen comments
The translator form shall be filed in the Date order for future reference
Education and / or Experience: Associates Degree (A.A.) from two year college in business administration or two years recent related experience and/ or training. Health care experience a plus. Must enjoy working with the public. Ability to handle problems involving patients and maintain customer oriented attitude. Must be experienced with personal computers and have a willingness to learn new software. Must be able to type at least 35 WPM.
Job Summary
Full Time
Ambulatory Healthcare Services
$37k-47k (estimate)
06/12/2024
11/12/2024
phclincoln.org
LINCOLN, NE
25 - 50
2003
Private
DEBRA SHOEMAKER
<$5M
Ambulatory Healthcare Services
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The job skills required for Call Center Representative include Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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