About us / Who We Are

At PEOPLEBANK AUSTRALIA, we are dedicated to connecting people with opportunities that enrich their lives. We are Great Place To Work®️ Certified, and have won many Awards which we feel immensely proud of. As a leading IT talent solutions provider, we pride ourselves on our BestFit™ approach, ensuring the right person-job-environment fit. Our purpose is clear: to connect people to opportunities for a better life. We are driven by our values of integrity, teamwork, and excellence, and we are committed to delivering the best industry experts, value, and service to all our customers. With a focus on candidate and client experience, development, innovation, delivery, and automation, we strive to be known for our excellent customer service and follow-up.

Join us at Peoplebank Australia, where we welcome all cultures, religions, colors, beliefs, ages, and types of people. We are proud to be recognised as a WORK180 Endorsed Employer for All Women #work180

The Opportunity / Job Summary

We are seeking an enthusiastic and dedicated team player to join our CCS (Client, Contractor/Consultant Services) Team in an entry-level role. This position is ideal for someone looking to start their career or progress their career in a supportive and dynamic environment, where they will be a key part of ensuring high-quality and timely delivery of services to our contractors and clients.

Responsibilities / What You Will Do

The Customer Support Unit within the CCS Team is accountable for resolving all client and contractor queries (including internal stakeholder queries) relating to the onboarding of contractors, client collections & contingent worker payments. In addition, we manage business communications with our contingent workers (contractors or employees) & clients. The Customer Support Team is the face of the Peoplebank brand. We strive to protect our business, ensuring we deliver customer delight whilst limiting risk.

• Resolve Queries Efficiently: Act as the primary liaison between our customers and all stakeholders, ensuring all queries are responded to within 24 hours, whether received via email or phone from clients, candidates, and internal staff.
• Support Stakeholder Communications: Manage business communications to contractors and clients, including notifications of changes to payroll schedules due to public holidays.
• Drive Continuous Improvement: Identify patterns and recurrences in customer queries and issues, collaborate with internal teams to address and rectify these at the core, thereby enhancing overall service quality and efficiency.
• Work with internal stakeholders (sales and recruitment teams, other units and members within CCS Team) as well as our external stakeholders (candidates and client contacts)

Required Experiences / What You Bring

• Teamwork – willingness to put extra time and effort for the team when needed
• Sense of urgency
• Excellent customer service mindset
• Understanding (or curiosity) of the recruitment lifecycle
• Attention to Detail
• Organisation and prioritisation
• Exceptional communication – written and verbal
• Continuous improvement mindset

Benefits / What We Provide

• A collaborative and inclusive work environment.
• Opportunities for professional growth and cross-training.
• Competitive salary and benefits package.
• A commitment to diversity and respect for all cultures, beliefs, and individuals
• Flexible Working Options.
• Beautifully renovated open office in the heart of Sydney CBD (345 George Street) with end of trip facilities
• Fantastic employee benefits including novated leasing, salary packaging, Perkbox discounts, mentoring program, Employee Assistance Program