About Us:

People's Choice Apartments is a leader in residential apartments in the Jacksonville area. We have over 900 units in the Jacksonville area and growing!

Our mission is to provide communities where equality and safety are the foundations and every family has a place to call home.

We live by a set of rules or core values, they include:

• Be Positive & Uplifting
• We Get the Job Done
• We are Growth-Oriented
• We Respect Ourselves & Others
• Do the Right Thing, Every Time

If you're growth oriented and want to help us build, then check out this opening...

Job Title: Maintenance Dispatcher

Position Overview:

People’s Choice Apartments is seeking a highly organized and dedicated Maintenance Dispatcher to join our Maintenance & Operations team. As the frontline of our maintenance department, you will play a crucial role in coordinating and dispatching maintenance requests, ensuring our properties remain in top condition, and our tenants are satisfied. If you thrive in a fast-paced environment and are committed to excellence in property management, we want to hear from you!

Location: Jacksonville, FL (In-person)

Type: Full Time (40 hrs per week)

Salary: $19.19 - $23.11 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Responsibilities:

• Request Coordination: Efficiently manage incoming maintenance requests, logging, and prioritizing them in our ticketing system.
• Dispatcher Operations: Assign and route maintenance tasks to appropriate staff or contractors based on urgency and expertise.
• Communication: Act as the key communication link between tenants, property management, and maintenance personnel, ensuring updates and feedback are provided promptly.
• Vendor Relations: Manage relationships with contractors and vendors, ensuring services meet our standards of quality and cost-effectiveness.
• Record Keeping: Maintain detailed records of maintenance requests, actions, and outcomes. Utilize data for reporting on maintenance activities.
• Continuous Improvement: Contribute to the enhancement of maintenance processes for increased efficiency and effectiveness.

Requirements:

• High school diploma or equivalent; additional certification or training in property management or a related field is a plus.
• Proven experience in a dispatcher role, preferably in property management or a related field.
• Familiarity with Rent Manager software is a PLUS.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication and interpersonal skills.
• Basic technical knowledge of maintenance procedures and requirements.
• Ability to solve problems and make decisions under pressure.
• Customer Service oriented with a focus on tenant satisfaction.

Success Metrics:

• Response time: Average time from maintenance request receipt to dispatch.
• Resolution Time: Average time from dispatch to task completion.
• Tenant Satisfaction: Tenant satisfaction scores related to maintenance issues, measured through surveys.
• Cost Efficiency: Maintenance cost per unit, aiming for reductions through efficient contractor use and minimizing repeat issues.
• Compliance: Adherence to all safety and operational regulations in the execution of maintenance work.

People's Choice Apartments is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: $19.19 - $23.11 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person