Position Summary:

This position is responsible for the implementation and daily operations of the volunteer program, including but not limited to recruitment of volunteers, supervision of volunteers, ongoing documentation of volunteer activities, and ensuring recordkeeping is up-to-date and complaint. Overseeing and engaging in the external and internal coordination of fundraising and business development events.

This position is based at our Pensacola, Florida office and currently covers all service areas.

Essential Duties & Responsibilities

1. Recruits, evaluates, and selects volunteer applicants according to organization's standards.
2. Provides orientation for new volunteers and ongoing support throughout volunteer's service with organization
3. Assigns volunteers to meet day to day program needs appropriate to volunteer interests and skills, and patient/family needs.
4. Coordinates and oversees special events and projects such as community education, We Honor Vets, marketing, publicity, and fund-raising efforts.
5. Establish relationships with community leaders and organizations that enhance Hospice events, sponsorships, and fundraising opportunities.
6. Represents and promotes hospice to various community groups through educational programs; organizes and participates in seminars, workshops and/or continuing educational programs and public relations activities, involving other staff as appropriate
7. Promotes shared responsibility for attaining the organization's mission and vision
8. Develops, implements, maintains, and evaluates the volunteer program for continuous quality improvement opportunities.
9. Actively participates in IDT meetings and the care planning process
10. Responsible for data entry of the appropriate information in the EMR system that is used to track items such as volunteer demographics, activities, and hours.
11. Timely submission of documentation including patient care visits and training hours.
12. Maintains qualifications for role through professional development participation
13. Provides supervision and conducts an annual evaluation of each volunteer, acting as a liaison.
14. Maintains volunteer files.
15. Prepares statistical reports on volunteer hours quarterly and as requested
16. Collaborates with other coordinators and leadership to develop policies and procedures related to the standard operation of the hospice volunteer program
17. Supports Business Development team through referral sources and at attendance at referral source and community events
18. Maintains productivity standards
19. Documents volunteer hours cost savings in accordance with Medicare guidelines
20. Other duties as assigned

Required Qualifications:

• High School graduate, post-secondary degree, or diploma in relevant field (such as communications, public relations, human services, and health) is required; Bachelor's degree is preferred
• Current driver's license and proof of auto insurance required
• Minimum of one (1) year of supervisory experience required
• Experience in organizing and directing volunteers preferred
• Experience in event coordination and fund-raising efforts.
• Or any combination of education and experience approved by the Hospice Administrator.

Work Environment

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied indoor and outdoor environments based on appointments and events.

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