Job Description

Overview :

Pep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles.

With a national network of 850 locations in 35 states and Puerto Rico, and over 25 distribution centers, Pep Boys employs over 8,000 people.

Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America’s skills gap.

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Position Summary :

Reporting to the Director of Sales Operations, the Outbound Sales Representative (OSR) will be responsible for generating new business opportunities by contacting potential customers, understanding their needs, and proposing solutions to our customers.

The ideal candidate will have excellent communication skills, ability to build / maintain customer relationships, and a proven track record of success in outbound sales, preferably in the automotive fleet industry.

Primary Responsibilities :

• Proactively generate leads through research, cold calling, emailing, networking, and other prospecting techniques to introduce Pep Boys Fleet offerings
• Conduct needs assessment conversations with potential clients to understand their business challenges and provide tailored solutions to meet fleet requirements.
• Maintain a pipeline of prospects and manage sales follow-up activities.
• Achieve and exceed monthly sales targets and KPIs.
• Record all sales activities in the company's CRM system.
• Stay up to date with industry trends and the competitive landscape to effectively position Pep Boys Fleet’s offerings.
• Attend sales training and professional development sessions as required.
• Other duties as assigned.

Qualifications :

• High school diploma required.
• Bachelor's degree in Business, Marketing, or a related field preferred.
• Proven experience in sales, particularly in outbound calling or telesales.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently as well as part of a team.
• Knowledge of automotive fleet services and industry trends is a plus.
• Proficient in using CRM software and Microsoft Office Suite.

Additional Requirements :

• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Persistence and results-oriented mindset.
• Willingness to learn and grow in a fast-paced sales environment.
• Highly metric-driven.
• Self-motivated.
• Good problem-solving skills.
• Attention to detail.

Physical Demands / Work Environment

• Repetitive movement of hands and fingers, typing or writing.
• Regular standing and walking.
• Reach with hands and arms.
• Talk and hear.
• Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.
• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Last updated : 2024-05-29