2 Remote Program Manager - Veteran Affairs Call Center Jobs in Dallas, TX
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Remote Program Manager - Veteran Affairs Call Center
$66k-86k (estimate)
Full Time | Restaurants & Catering Services
2 Weeks Ago
Peppes Pizza is Hiring a Remote Remote Program Manager - Veteran Affairs Call Center
DescriptionRemote EligibilityThis Position Is Remote Eligible As Long As You Are Within 50 Miles From An Accepted Site Of Service At One Of These Veteran Affairs Facilities
Responsibilities
Valor Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
- Alabama: Mobile. Arizona: Phoenix, Tuscan. Idaho: Boise. Kentucky: Louisville. Louisiana: New Orleans. New Mexico: Albuquerque. Nevada: Las Vegas. North Carolina: Fayetteville. Ohio: Cleveland, Dayton. Tennessee: Memphis. Texas: Houston, Lubbock. Washington: Spokane
Responsibilities
- Ensures new supervisors meet competency requirements for supervisor role and for shift lead role
- Provide one-to-one coaching to supervisors.
- Reinforce standards, and use progressive discipline when compliance continues to be an issue.
- Ensures key performance metrics are met or exceeded.
- Ultimately responsible for customer satisfaction. This will include complaints received against a supervisor, issues identified during call calibration or call evaluations, and pre-determined customer satisfaction survey scores.
- Maintains control over attendance, leave and excused absence of employee.
- Ensures all staff complete mandatory training (including training in the VA Talent Management System) in a timely manner.
- Follow a standard set of procedures on-boarding/off-boarding personnel.
- Actively participating in weekly quality, WFM, training, collaboration, and call calibration meetings with the operations team, as appropriate.
- Responsible for the Continuity of Operations (COOP) plan, both providing and adhering to the plan.
- Responsible for adhering to all Standard Operating Procedures (SOP) and other directives.
- Responsible for providing notification of technical issues impacting the ability of agents or supervisors to complete their duties. Any large-scale outages require leadership notification as outlined in the SOP.
- At least 12 years of progressive call center management experience in a variety of industries (healthcare, Government, service).
- Ability to lead and mentor supervisors and staff.
- Batchelor’s degree in healthcare management, business management, or equivalent strongly preferred.
- US citizenship required.
- Ability to pass a federal background check and all credentialing procedures.
Valor Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
Job Summary
JOB TYPE
Full Time
INDUSTRY
Restaurants & Catering Services
SALARY
$66k-86k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/07/2024
WEBSITE
peppes.no
HEADQUARTERS
LYSAKER, VIKEN
SIZE
500 - 1,000
FOUNDED
1970
CEO
HOFF ESPEN
REVENUE
$50M - $200M
INDUSTRY
Restaurants & Catering Services
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