About Peppr:

Peppr is revolutionizing the hospitality industry by providing state-of-the-art technology solutions for restaurants. Our mission is to empower restaurants with seamless, efficient, and user-friendly tools to enhance their operations and elevate the dining experience for their guests. Here at Peppr, we believe that technology should empower restaurants to thrive. Join us on our journey to transform the restaurant experience, one transaction at a time.

About the role:

We're looking for a Product Operations Specialist to join the Peppr Team! In this role, you will be a proactive problem-solver with a passion for enhancing customer experiences, capable of seamlessly bridging the gap between restaurant staff and our product development team. You should have a passion for hands-on support, an ability to gather and relay critical feedback, and a talent for fostering collaboration across diverse teams. With a focus on driving seamless product implementations and continuous improvements, you will play a critical part in shaping the future of Peppr’s products.

Responsibilities:

On-Site Support:

• Visit various restaurant locations to provide on-site operational support.
• Act as restaurant staff's primary point of contact for operational needs and concerns.
• Ensure smooth implementation of product updates and new features.

Needs Collection:

• Engage with restaurant staff to understand their needs and challenges.
• Collect detailed feedback and requirements from on-site teams.
• Document and communicate these needs to the product development team.

Tracking and Follow-Up:

• Track the progress of collected requirements and ensure timely follow-up.
• Maintain a detailed log of all on-site visits, issues identified, and actions taken.
• Provide regular updates to the management team on the status of operational needs and resolutions.

Collaboration:

• Work closely with cross-functional teams including product development, customer support, and restaurant management.
• Assist in the prioritization of operational needs based on impact and urgency.
• Facilitate communication between on-site staff and internal teams to ensure alignment and understanding.

Training and Support:

• Provide training to restaurant staff on new product features and updates.
• Develop and distribute support materials to assist staff in using new tools and processes effectively.

Basic requirements:

• 1 years of experience in product operations
• 1 years of experience in project management and implementation of POS or SaaS solutions, preferably in the restaurant industry sector, with the ability to manage multiple projects simultaneously and meet deadlines
• Willingness to travel frequently for onsite client visits and support
• Written and spoken fluency in English

Preferred qualifications:

• Strong understanding of restaurant operations, industry trends, and technology advancements
• Exceptional communication and interpersonal skills to effectively engage with customers and internal teams
• Detail-oriented, result-driven with a problem-solving mindset
• Ability to continuously and quickly learn the new functionalities of our ever-evolving product
• The ability to communicate effectively in Chinese is a plus!