1 Service Dispatcher Job in Davenport, IA
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Per Mar Security Services is Hiring a Service Dispatcher Near Davenport, IA
Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people.
Per Mar Security Services has been a family owned and operated, full-service security company since its inception in 1953. We provide security officer, electronic security, fire alarm and background and investigative services, serving customers in multiple states throughout the Midwest region.
Job Skills / RequirementsDo you enjoy working in a fast-paced environment?
Are you customer-service oriented with the ability to multi-task?
We are looking for a detail-oriented, friendly and helpful person to join our Service Dispatch team!
The Service Dispatcher will schedule and monitor service calls for service technicians and Electronic Security customers, and provide excellent customer service to our clients. This position is in an office setting, working in a phone queue, both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs.
This position can work from any office in our footprint but is not a remote/working from home position.
What You’ll Be Doing:
- Scheduling of service calls and assignment of job duties for technicians
- Communicate professionally with customers and techs on status of service calls.
- Track, update and maintain status of calls/service tickets in Service Queue and customer accounts.
- Track and report all service work done.
- When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.
What You’ll Need:
- High school diploma or general education degree (GED) is required
- Two years related experience/training in alarm monitoring or scheduling is preferred.
- Strong attention to detail
- Strong Communication skills, both written and spoken
- Ability to interpret notes in accounts and instructions given
- Ability to multi-task and problem solve
- Work cohesively in a team environment
Job Summary
Full Time
Business Services
11/18/2022
12/06/2022
permarsecurity.com
LA CROSSE, WI
1,000 - 3,000
1953
Private
JAN FISCHER
$50M - $200M
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About Per Mar Security Services
Per Mar is a security company that provides video monitoring, home and business security services to residential and commercial sectors.
The job skills required for Service Dispatcher include Customer Service, Products and Services, Communication Skills, Scheduling, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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