About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton will provide CBP with a range of technical, financial, and program management support in order to achieve a mature set of enterprise cloud services, which demonstrate a parity of service quality and capabilities among industry-leading tech firms. To achieve this, Peraton will provide professional services to integrate and enable the consumption of a combination of software applications/databases, compute, storage, and data protection elements from various sources, including Cloud Service Providers (CSPs), Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Anything-as-a-Service (XaaS), etc. The Client Liaision will be responsible for: * Builds and maintains relationships with CBP and directorate leadership and serves as liaison to Peraton. * Regularly receives feedback to proactively anticipate needs. Provides advice and recommendations for customer cloud workload and adoption. * Develops marketing materials and facilitates information sessions on current and upcoming service offerings and technology innovations. * As new functionality becomes available, provides executive coaching for capabilities and benefits to motivate staff to adopt new changes. Key contact for issues impacting mission, reliability, availability, and performance. * Support client service representatives in matters related to clients.
* Deep-dive engagement with the client to identify objectives and business needs, making certain the service offering matches client needs. * Solicit feedback from customers on customer experience and heighten awareness to meet their needs. * Plan and make a schedule for the monthly meetings with clients.
* Monitor client satisfaction through follow-up to solve client problems and issues.
* Take measures for research and the resolution of client-raised issues.
**Position is Contingent on Contract Award** Qualifications Basic Qualifications: * Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD. Four years of relevant experience will be considered in lieu of a Bachelor's degree. * U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance (i.e. CBP Full BI)
* Excellent leadership and communication skills.Preferrred Qualifications: * One or more Cloud Certification(s) Preferred (i.e. Microsoft, Google, AWS, etc)
* Prior expereince with CBP highly preferred * Current CBP Full BI preferredBenefits: At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care