About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton is currently seeking skilled and qualified Help Desk Tier III Technician to join our team of qualified, diverse individuals. The ideal candidate will support the US Senate ITSC IV program located in Washington, D.C. This person will support our customer with aligning their technologies with overall goals and better utilize existing technologies and processes. This role requires excellent analytical skills, extensive technical knowledge, and the ability to understand how technology supports business and organization goals. Day to Day Work Responsibilities: * Provides high-level technical support and troubleshooting to network, desktop, and/or systems hardware and software including Windows server and VMware environments.
* Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
* Provide expert-level support for issues that Tier 1 and Tier 2 agents are unable to resolve, ensuring timely and effective solutions.
* Coordinate with users to schedule support sessions, ensuring minimal disruption to their work and effective resolution of technical issues, including after hours support to accommodate users and server availability.
* Advanced level experience in MAC/PC hybrid environments including mobile devices.
* Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
* Contribute to departmental policies and procedures related to computer hardware, software installations and customer support.
* Support Windows 11, Windows Server, VMware, Mac OS, iOS, and Android
* Monitor, update and maintain tickets in defined ticketing system.
* Provide assistance when needed to support the team in developing and/or updating Standard Operating Procedures for executive assistants, end users and IT users
* Undertake other assigned responsibilities as required, ensuring they do not detract from primary Tier 3 support functions.Qualifications Basic Qualifications: * Bachelors Degree with a minimum of 8 years experience; minimum of 6 years with MS/MA; or High School Diploma/GED and 12 years experience.
* U.S. Citizenship Required; must have the ability to obtain/maintain a Public Trust security clearance
* Experience with VMware
* Physical and Virtual Server technologies and platforms
Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care