About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Peraton is currently seeking skilled and qualified candidates for our Customer Technical Support Manager position with the US Senate ITSC IV program located in Washington, DC. This position will be responsible for managing a team that provides technical assistance to computer system and network users or other technical products and services.
Day to Day Work Responsibilities:
Manages team that provides technical assistance to computer system and network users or other technical products and services.
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
Managing and driving product supportability to the customer.
Qualifications
Basic Qualifications:
10 years of relevant experience.
Ability to obtain and maintain a Public Trust clearance.
U.S. Citizenship
Experience utilizing ServiceNow for ITSM functions specific to Help Desk
Experience driving product supportability.
Experience coordinating customer service activities with other internal functions.
Experience managing personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
Experience assisting users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
In-depth applications knowledge of company's products, services and/or systems.
Operations maybe 24/7 Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care

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